Anna-Marie Soliz-Barrera

Customer Service Representative/ Medical Receptionist

• Facilitate effective communication between patients and members of the primary healthcare team.
• Greeting patients and visitors in a professional manner.
• Taking telephone appointments, logging in calls and messages into computer system.
• Handling prescription requests, verifications and prior authorizations.
• Cash handling expierence including collecting copays, credit card transactions and balancing till at end of day.
• sending correspondence/records to patients and/or other doctors offices/facilities in accordence to HIPPA regulations.
• Handled patient inquires/complaints in accordance with established practice protocols.
• Requested and followed up on referrals and prior authorizations.

• Coordinate and managed the activities of front office team.
• Monitor daily performance of front desk team to ensure duties are completed accurately and efficiently.
• Backed up front office team with their duties including checking in patients, collecting copays and answering phones as needed.
• Schedule patient's hospital procedues/surgeries including all pre-op and post-op appointments.
• Performed EKGs
• Assisted with in office cardio stress tests.
• Assisted RN with documentaion and tracking of lab values as part of anti-coagulation clinic.
• Ordered, set-up and placed cardio holter monitors on patients for at home testing.
• Maintained doctor's expert witness schedule for depositions and court appearences.
• Maintained medical records