Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Marie Snowden

San Antonio,TX

Summary

Seeking a nursing position that will utilize critical thinking and strong interpersonal skills to provide compassionate patient-centered care and make a positive contribution to the organization while also expanding my skillset.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Pediatric Registered Nurse Case Manager

Acara Healthcare
04.2024 - 04.2025
  • Manger approximately 65 pediatric patient cases.
  • Educated family and children about their medical conditions in age-appropriate. language.
  • Demonstrated excellent time management skills by prioritizing tasks and efficiently delegating responsibilities, ensuring all patients received timely care.
  • Utilized critical thinking skills.
  • Developed strong rapport with patients and their families, fostering trust and confidence in the nursing team''s abilities.
  • Assessed pediatric patients' growth and development, identifying potential issues early for timely intervention.
  • Enhanced patient satisfaction through compassionate and empathetic communication with children and families.
  • Advocated for patients'' needs during multidisciplinary meetings, ensuring appropriate resources were allocated for optimal care outcomes.
  • Maintained accurate documentation of patient progress, enabling informed decision-making among healthcare providers.
  • Managed complex cases involving multiple specialists while maintaining clear communication channels between all parties involved in a child''s care plan.
  • Collaborated with interdisciplinary teams for comprehensive patient care, resulting in improved overall health outcomes.
  • Improved patient outcomes by developing individualized care plans tailored to the needs of pediatric patients.
  • Interacted with child welfare personnel and social workers in cases involving concerns about overall well-being.
  • Monitored patient progress and adjusted care plans accordingly, ensuring timely recovery milestones were met.
  • Collaborated with multidisciplinary teams to create holistic care strategies, optimizing patient outcomes.
  • Enhanced patient recovery by developing and implementing individualized care plans for pediatric patients.
  • Advocated for patient needs with healthcare providers, securing necessary interventions for optimal health results.
  • Educated family members and caregivers on patient care instructions.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Recorded details regarding therapies to keep patient charts updated.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
  • Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
  • Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.

Registered Nurse

Fresenius Kidney Care
07.2023 - 04.2024
  • Serve as an advocate in regard to decisions affecting the plan of care
  • Identify and document patient educational needs and implement ongoing education relevant to those needs
  • Apply knowledge of specific conditions and treatment therapies for the specific patient population of the unit
  • Perform appropriate assessment patient/family teaching of management of pain beginning at admission with reassessment and follow-up throughout hospitalization and concluding with discharge planning
  • Prime dialyzer and bloodlines and record patients’ medical information and vital signs
  • Oversee dialysis treatment and cannulated accesses
  • Remove femoral shealths and administer medications including thrombolytics
  • Clean and dress permanent and temporary catheters
  • Monitor patients adjusted specialize equipment and interpret and record information
  • Provide pre/post procedure care to patients within the Hemodialysis Unit
  • Coordinate discharge with other members of the health care team
  • Verify treatment orders relevant to the dialysis treatment for each individual patient
  • Teach patients
  • Provide guidance on On-Line Clearance testing with the Adequacy Monitoring Program during hemodialysis
  • Provide direction initiating hemodialysis treatment using a Central Venous Catheter (CVC) with an Optiflux Single Use electron beam Dialyzer
  • Provide instruction for cleaning the hemodialysis catheter exit site, changing the catheter dressing, assessing for signs of infection or catheter extrusion, and maintaining a protective barrier in order to prevent infection
  • Provide guidelines for using 4% Sodium Citrate as a catheter lock at the end of each dialysis to prevent clotting between catheter uses
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.

Covid Testing Site Lead/Vaccination Administration

Medex Staffing / Nomi Health
07.2021 - 04.2023
  • Set up and prepared COVID-19 antigen rapid testing, PCR testing and vaccine administration sites.
  • Scheduled site staff.
  • Supervised and trained site staff.
  • Registered clients for appointments and walk-ins.
  • Tracked and reported COVID-19 testing results and vaccine data.
  • Ordered supplies for testing site.
  • Adhered to all safety policies and procedures in the work area, to include use of protective equipment to prevent exposure to potentially infectious agents.
  • Followed company policies and complied with applicable federal, state, and local laws.
  • Ensured the adherence to quality assurance procedures.
  • Maintained HIPAA standards.
  • Administered swabbing of clients COVID-19 tests.
  • Administered vaccines and observe clients for adverse reactions.
  • Performed other related duties as necessary.
  • Overall site operations management
  • Managed the overall testing operation to include set up, open, and close of the site daily.
  • Handled day-to-day site operations.
  • Reported issues and disciplinary actions to relevant managers and HR as needed.
  • Personnel management and training.
  • Lead and supervised testing site staff of 10 to include CMA's, LVN's, and RN's.
  • Managed staff schedules and handled scheduling requests.

  • Assisting with staff training on protocols, procedures, test kits, software, customer service, and PPE use.
    Ensuring employees follow company guidelines for COVID testing.
    Training and mentoring new staff.
    3. Logistics and inventory
    Managing test kit inventory and accountability, ensuring timely deliveries.
    Transporting and storing test kits at appropriate temperatures.
    Ensuring proper packaging and shipment of test kits and biohazard materials to the lab.
    Ordering necessary supplies for the site.
    4. Data tracking and reporting
    Tracking and reporting key data points.
    Managing appointment slots and testing sites using software.
    Maintaining staff schedules and site metrics.
    5. Safety and compliance
    Ensuring proper PPE use by employees.
    Complying with safety policies and procedures, including using protective equipment to prevent exposure to infectious agents.
    Adhering to federal, state, and local laws, company policies, quality assurance procedures, HIPAA Standards, and local regulations.
    6. Troubleshooting and problem solving
    Troubleshooting issues and identifying efficient solutions.
    Communicating with customer support regarding site closures or delays.
    Submitting maintenance requests as needed.
    7. Customer service
    Handled patient information while maintaining HIPAA compliance.
    Checking in patients with appointments and directing walk-ins.
    Note: Specific duties and responsibilities may vary depending on the organization and the specific testing site's operations.

Patient Care Manager

Christus LHC Home Care
04.2022 - 01.2023
  • Responsible for the overall supervision and coordination of an interdisciplinary team comprised of registered nurses, licensed vocational nurses, physical therapists, occupational therapists, speech therapists, social workers in accordance with physicians’ prescribed plans of care.
  • Coordinated the determination of patient home health benefits, medical necessity, and ongoing insurance approvals.
  • Ensured patient’s needs were continually assessed and the care rendered was individualized to patient needs.
  • Met home health eligibility criteria in accordance with physician orders.
  • Participated and trained in continuing education programs as necessary.
  • Oversaw and assured the development, implementation, and updates to the individualized patients plans of care, as appropriate.
  • Managed and documented phone calls from physicians, clinicians, patients, referral sources, and communicated patient updates and/or new orders to clinicians.
  • Reviewed assessments and plans of care daily and consulted clinicians with recommendations.
  • Coordinated all aspects of care with all disciplines, physicians, durable medical equipment providers, caregivers/family members, transferring facilities, and any other applicable healthcare providers.
  • Followed-up on labs and other clinical diagnostic tests, physician contacts, and any significant changes in the patients’ condition to ensure adequate physician notification and clinicians regarding needed plan of care modifications.
  • Scheduled, prepared, facilitated, and documented case conference/SOC reports and facilitated effective exchange of information across disciplines, especially regarding adverse findings and changes in patient condition daily.
  • Received report from field clinicians on patients’ status and ongoing needs and coordinated with scheduling assignments.
  • Processed new physician orders as well as processed supplemental verbal physician orders and updated the field clinicians visit frequency based on the physicians’ orders.
  • Assured payer change documentation is completed properly and in a timely manner.
  • Reviewed clinician visit notes to ensure timely, complete, appropriate, and accurate submission of all documentation by field staff.
  • Took necessary action to correct adverse findings and communicate trends to clinical director.
  • Reviewed, evaluated, and supervised service delivery to ensure appropriateness of care and utilization of services, equipment, and supplies through activities such as random patient visits, medical record reviews and case conferences.
  • Assisted in the orientation of new agency personnel.
  • Provided direction and leadership to clinical team members in collaboration with the clinical director.
  • Provided direct patient care in accordance with scope of practice and physician orders.
  • Participated in QAPI (Quality Assurance Program).
  • Assured compliance and ensured timely follow-up on daily clinical and medical coding edits.
  • Directed clinicians in utilizing best practice interventions when finalizing Plan of Care for all patients.
  • Participated in on-call rotation.
  • Followed up with on-call events daily.
  • Directed team in adherence to and participated in the Episode Management process.
  • Performed other related duties as necessary.
  • Complied with applicable federal, state, and local laws.

Pediatric Home Health Nurse

Branding Hearts Home Health
04.2021 - 11.2021
  • Provided daily care including but not limited to medication administration, nursing assessments, tracheostomy care, gastric tube care, and feedings in accordance with agency policies and procedures.
  • Reported and documented changes in patients’ conditions and other matters requiring prompt attention.
  • Assist with ADL’s, doctor appointments, and in home speech, physical, and occupational therapies.

Financial Investment Services Counselor

USAA Investment Management Company
04.2006 - 05.2020
  • Performed financial suitability analysis to identify USAA members financial needs, goals, and objectives over the phone in call center.
  • Provided financial guidance and solutions by informing and assisting members with various investment products and services.
  • Educated and assisted investors concerning common investment inquiries, oversights, and errors.
  • Referred members to other lines of business to further fulfill their financial and insurance needs.
  • Processed stock, mutual funds, and certificates of deposit, purchase, and redemption transactions.
  • Addressed and resolved member concerns and inquiries pertaining to service and investment issues.
  • Responsible for the retention of members and their investment products.
  • Received USAA President’s Award for outstanding service.

CitiGold Licensed Help Desk Representative

CitiGroup
06.2002 - 04.2006
  • Assisted internal and external clients with banking, investing, borrowing, online services, and retirement plan needs.
  • Received escalated client calls regarding customer service issues.
  • Ensured compliance with all SEC, NASD, NYSE and banking policies and regulations.
  • Evaluated and prioritized client requests and routed to appropriate departments for resolution.
  • Achieved established standards for call quality, handling, and productivity.
  • Received Citi Gold Bar Award for exemplary customer service.

Education

Associate of Applied Science Degree - Nursing

Galen College of Nursing
San Antonio, TX
12.2020

Diploma - Practical Nursing

Galen College of Nursing
San Antonio, TX
09.2017

33 credit hours toward BBA - Management

University of the Incarnate Word
San Antonio, TX
12.2015

Certificate - Accounting

Hallmark Institute of Technology
San Antonio, TX
12.2001

Skills

  • Reliable and adaptable
  • Strong verbal and written communication
  • Strong understanding of others' perspectives
  • Maintain ethical integrity
  • Oversight of staff and patient cases
  • Patient health assessment
  • Microsoft Office / KanTime / Home Care Home Base
  • Individualized care planning
  • Progress assessment
  • Chart maintenance and revision
  • Family education
  • Critical thinking
  • Patient health assessment
  • Collaborative decision-making
  • Strong clinical judgment
  • Patient and family advocacy
  • Detailed documentation
  • Strong attention to detail
  • Effective care management
  • Skilled in Microsoft Office tools
  • Experience with ICD-10 documentation

Certification

  • Registered Nurse, Texas State Board of Nursing, License # 1031076, expires October 23, 2026.
  • Basic Life Support (BLS) certified by the American Heart Association, renewal November 2025

Timeline

Pediatric Registered Nurse Case Manager

Acara Healthcare
04.2024 - 04.2025

Registered Nurse

Fresenius Kidney Care
07.2023 - 04.2024

Patient Care Manager

Christus LHC Home Care
04.2022 - 01.2023

Covid Testing Site Lead/Vaccination Administration

Medex Staffing / Nomi Health
07.2021 - 04.2023

Pediatric Home Health Nurse

Branding Hearts Home Health
04.2021 - 11.2021

Financial Investment Services Counselor

USAA Investment Management Company
04.2006 - 05.2020

CitiGold Licensed Help Desk Representative

CitiGroup
06.2002 - 04.2006

33 credit hours toward BBA - Management

University of the Incarnate Word

Certificate - Accounting

Hallmark Institute of Technology

Associate of Applied Science Degree - Nursing

Galen College of Nursing

Diploma - Practical Nursing

Galen College of Nursing

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