Anna Marks
Apopka,FL
Summary
Results-driven Sales Associate with extensive experience in retail environments, recognized for delivering exceptional customer service and fostering memorable guest experiences. Proven organizational and time management skills enhance operational efficiency while ensuring a welcoming atmosphere. Expertise in product knowledge drives informed purchasing decisions, contributing to increased sales and customer satisfaction. Aspires to leverage strong interpersonal abilities and retail acumen to further elevate the customer experience.
Overview
7
7
years of professional experience
Work History
Beauty Consultant
Target
Mount Dora, USA
04.2023 - Current
- Advised customers on selecting appropriate cosmetics, skincare, and haircare products.
- Ensured consistent upkeep of Ulta display area within Target.
- Assisted various departments including Fulfillment, Grocery and General Merchandise.
- Completed training for leadership development.
- Ensured daily product stocking on shelves.
- Facilitated knowledge transfer to support new team members.
Fulfillment Expert
Target
Mount Dora, USA
11.2022 - 04.2023
- Enhanced order accuracy through thorough review of customer information and product details.
- Coordinate with departments to maintain stock levels for online purchases.
- Additionally assisted with inventory management.
Customer Service Associate
Winn Dixie
Apopka, USA
01.2018 - 11.2022
- 2 out of 4 years taking on the role of a front end service lead
- Enhanced customer satisfaction by resolving issues promptly and professionally
- Managed high call volume while maintaining a courteous and professional demeanor
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes
- Simultaneously supporting the cash lanes, self-checkout, the service desk, and the cash office
Education
Bachelor of Arts - Hospitality Management
University of Central Florida
Orlando, FL01-2026
Associate of Arts - General Studies
Valencia College
Orlando, FL12.2023
High school diploma -
Apopka High School
Apopka, FL05.2020
Skills
- Efficient Learner
- Customer Service Expertise
- Effective Team Collaboration
- Skill Development Trainer
- Effective Multitasking
- Operational Support
- Night Audit Management
- Customer Engagement
- Strategic Leadership
- Sales Enhancement
- Inventory Management
- Online Retail Fulfillment
- In-Depth Product Knowledge
- Cash Management Skills
- Visual Merchandising
- Inventory Pricing
- Accurate Data Entry
- Proficient in Computer Applications
Awards
- Honor Cord for Early Childhood Education, 05/01/20
- Cum Laude High School Graduate
Affiliations
- Reading
- Quality time spent with friends and family
- Hiking
- Photography
- Exploring diverse culinary dishes
Languages
English
Native/ Bilingual
Timeline
Beauty Consultant
Target
04.2023 - Current
Fulfillment Expert
Target
11.2022 - 04.2023
Customer Service Associate
Winn Dixie
01.2018 - 11.2022
Bachelor of Arts - Hospitality Management
University of Central Florida
Associate of Arts - General Studies
Valencia College
High school diploma -
Apopka High School