Anna Martin
Houston
Summary
Dynamic and customer-focused professional with extensive experience at Five Below with Lakishia, excelling in relationship building and exceptional service delivery. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Adept at managing reservations at Applebee's Grill and bar and waitlists, ensuring a seamless dining experience while maintaining a flexible schedule.
Overview
3
3
years of professional experience
Work History
Sales Associate
Lakishia
06.2023 - 09.2023
- Welcomed guests warmly, creating a positive first impression upon arrival.
- Coordinated reservations efficiently, ensuring optimal table availability for peak dining hours.
- Managed waitlist effectively, reducing guest wait times during busy periods.
- Communicated promptly with kitchen and serving staff to enhance service flow.
- Maintained clear communication with management regarding guest feedback and needs.
- Checked in with guests during their meal to ensure satisfaction and address any concerns.
Food Runner
Kristin
02.2022 - 12.2022
- Delivered food promptly to tables, ensuring customer satisfaction and efficient service flow.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Communicated effectively with kitchen staff to coordinate timely order preparation and delivery.
- Supported inventory management by monitoring stock levels and notifying management of shortages.
- Responded to customer inquiries and requests with professionalism and a positive attitude.
- Facilitated smooth table turnovers by clearing and resetting tables efficiently.
- Collaborated with team members to improve overall service efficiency and guest satisfaction.
- Engaged with guests to provide menu item knowledge and make personalized recommendations.
- Adapted quickly to changing priorities during peak service hours to maintain quality.
Restaurant Hostess
Tony White
03.2021 - 09.2022
- Welcomed guests warmly, creating a positive first impression upon arrival.
- Coordinated reservations efficiently, ensuring optimal table availability for peak dining hours.
- Managed waitlist effectively, reducing guest wait times during busy periods.
- Communicated promptly with kitchen and serving staff to enhance service flow.
- Maintained clear communication with management regarding guest feedback and needs.
- Checked in with guests during their meal to ensure satisfaction and address any concerns.
Education
High School Diploma - Natural Sciences
Graceway Christian Academy
McComb, MS05.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
- Client service
- POS system operation
- Cleaning techniques
- Sales training
- Merchandise display
- Product recommendations
- Display setup
- Brand promotion
- Relationship selling
- Self-checkout assistance
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Energetic self-starter
- Excellent communication skills
Timeline
Sales Associate
Lakishia
06.2023 - 09.2023
Food Runner
Kristin
02.2022 - 12.2022
Restaurant Hostess
Tony White
03.2021 - 09.2022
High School Diploma - Natural Sciences
Graceway Christian Academy