Anna Martinez
Midland,TX
Summary
Proven track record in enhancing customer satisfaction and sales at Western Beverages, leveraging expertise in liquor law compliance and exceptional customer service skills. Excelled in multitasking and maintaining high cleanliness standards, contributing to a positive shopping experience. Demonstrated adaptability and product knowledge, significantly improving store operations and customer engagement. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level team member position. Ready to help achieve company goals.
Overview
7
7
years of professional experience
Work History
Liquor Store Clerk
Lone Star Liquor Company
03.2023 - Current
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Contributed to increased sales by offering product recommendations based on customer preferences and needs.
- Participated in regular staff meetings, sharing insights on improving store operations for better efficiency and customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Bakery Clerk
HEB Grocery Store
02.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
Liquor Store Clerk
Western Beverages
11.2017 - 12.2022
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Received payments by cash, credit, and personal check and remitted correct change.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Collaborated with team members to achieve daily tasks efficiently, contributing to a positive work environment.
- Improved overall store appearance through diligent cleaning practices such as sweeping floors, wiping down surfaces, removing trash regularly.
- Contributed to increased sales by offering product recommendations based on customer preferences and needs.
- Increased customer satisfaction by providing friendly and efficient service during checkout transactions.
- Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain high satisfaction rates.
- Assisted with merchandising tasks, creating eye-catching displays that attracted customers and promoted sales growth.
- Participated in regular staff meetings, sharing insights on improving store operations for better efficiency and customer satisfaction.
- Conducted regular price checks, ensuring accurate pricing information for customers and minimizing discrepancies.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Odessa High School
Odessa, TX06.1990
Skills
- Customer Service
- Cleanliness and Organization
- Customer Assistance
- Multitasking Competence
- Stocking and Replenishing
- Adaptability and Resilience
- Cash handling proficiency
- Product Knowledge Expertise
- ID Verification
- Upselling strategies
- Liquor Law Compliance
- Spirit, wine, and beer expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Liquor Store Clerk
Lone Star Liquor Company
03.2023 - Current
Bakery Clerk
HEB Grocery Store
02.2023 - Current
Liquor Store Clerk
Western Beverages
11.2017 - 12.2022
High School Diploma -
Odessa High School
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