Anna Martinez-Gutierrez
Durham
Summary
Dynamic Office Manager with a proven track record at Shalom Home Health, enhancing team productivity through effective delegation and fostering strong customer relations. Skilled in office administration and team leadership, I implemented systems that improved workflow and boosted employee morale, ensuring confidentiality and reliability in all operations.
Overview
4
4
years of professional experience
Work History
Office Manager
Shalom Home Health
10.2021 - 07.2025
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed clock-in's and clock-out's.
- Answer phone calls. Example Client, Social Worker, Doctors, etc.
- Promoted company by looking for more clients, going out and sharing companies informatiom.
Office Manager
Bellzero Auto Dealership
10.2021 - 06.2025
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Education
No Degree - Nursing
Durham Technical Community College
Durham, NC06-2027
Medicine
Southern High School
Durham NC01-2020
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Payroll processing
- Mail handling
- Staff management
- Training and coaching
- Employee training
- Database administration
- Performance improvement
- Vendor engagement
- Decision-making
- Team leadership
- Teamwork
- Problem-solving
- Time management
- Multitasking and organization
- Reliability
- Effective communication
- Customer service management
- Phone and email etiquette
- Verbal and written communication
- Adaptability and flexibility
- Team bonding
Languages
Spanish
Timeline
Office Manager
Shalom Home Health
10.2021 - 07.2025
Office Manager
Bellzero Auto Dealership
10.2021 - 06.2025
No Degree - Nursing
Durham Technical Community College
Medicine
Southern High School
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