Anna Mayevska
Austin,TX
Summary
Dynamic, and results-oriented hospitality professional with over 14 years of experience in luxury hospitality industry. Great leadership skills, expert in delivering impeccable guests' service, and driving business growth through strategic initiatives.
Overview
11
11
years of professional experience
Work History
Director of Services
Austin Proper
06.2022 - Current
- Company Overview: AUSTIN PROPER HOTEL
- Oversee all food and beverage daily operations for 238-room hotel
- Oversee a team of 126 colleagues
- Collaborate with other departments to develop strategies for better integration of services across the hotel.
- Evaluated employee performance in quarterly and annual reviews
- Scheduling, on-boarding, and training programs for all FOH positions
- Labor forecast and analysis and launch of Ontrack for Austin Proper
- Monitored industry trends to ensure offerings remained fresh, relevant, and in high demand among target demographics.
- Forbes Standards training
- Opened new concepts and special events to drive sales
- Assisted in menu development with culinary team, balancing creative vision with profitability goals.
General Manager Peacock
Austin Proper
10.2020 - 06.2022
- Company Overview: AUSTIN PROPER HOTEL
- Post Covid re-opening of 4 hotel outlets
- Oversee day to day operations of F&B outlets of the hotel
- Responsible for reaching revenue goals on monthly basis
- Scheduling, on-boarding, and training programs for all FOH positions
- Building strong relations with locals and residents of Austin Proper
- Uphold standards of excellence in all areas of operations including guest relations, restaurant maintenance and team management
- Private event planning
- Reduced employee turnover by fostering a positive work environment
Project manager
Clover Hill Restaurant
08.2018 - 09.2021
- Company Overview: 1 Michelin Star Restaurant, received in Fall 2021
- Together with the ownership develop and launch a successful restaurant concept from construction to grand opening
- Lead a team of designers and contractors to construct and design a new restaurant space
- Implement efficient operational systems and procedures to maximize profitability and guests' satisfaction
- Develop training programs
- 1 Michelin Star Restaurant, received in Fall 2021
Expeditor/ Event Captain
PER SE RESTAURANT
02.2018 - 06.2020
- Company Overview: Thomas Keller's 3 Michelin Star Restaurant
- Expeditor helps to keep a smooth workflow between the kitchen and the Captains to fill guest's order promptly working with team of kitchen servers and chefs in a hospitable and efficient manner
- Plan and organize the service with managers and kitchen team to ensure efficient service and three Michelin star service
- Maintain a clean environment and making sure all the china is stocked and organized for the service
- Inspect every plate to make sure the proper garnishes have been applied and that the dishes are kept well clean before bringing it to our guest
- Ensure the efficient flow of orders from the captains to the kitchen
- Communicate with FOH, BOH or manager as needed to ensure our high service standards and efficient operations
- Thomas Keller's 3 Michelin Star Restaurant
Fine dining room manager
AGERN RESTAURANT
05.2016 - 03.2018
- Company Overview:
- 1 Michelin Star restaurant,
- 4 -stars review for NYT
- Work with multi-course menu inspired by local and seasonal ingredients
- Implementation of no-tip policy
- Oversee daily operations
- Communicate clearly and effectively with chefs and all other employees regarding menu changes and events
- Create daily line up sheets for the pre-shift meetings
- Work closely with the door team to ensure smooth seating for the serving team
- Developed and implemented training procedures to ensure exceptional service standards
- Implemented cost-saving measures without sacrificing quality or guest satisfaction through careful analysis of operational expenses.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Collaborated with chefs and sommeliers to create a seamless dining experience
- Work with multi-course menu inspired by local and seasonal ingredients
Maitre' D' Specialty Restaurant
Celebrity Cruises LTD
08.2013 - 04.2014
- Company Overview: Reports to ship's Food & Beverage Manager and to the Restaurant Manager
- Ensures that the appearance of the restaurant as well as all items (waiter stations, tables, linen, silver, glassware) are up to the cruise line's standards, orders new items through the ship's Provision Master when needed
- Ensures that all the Specialty Restaurant staff are trained and familiar with USPH or/and UKPH regulations and sanitation in all work stations is up to the required standards
- Promotes special products, such as champagnes, premium cognacs and rare wines in order to increase sales as well as makes sure that food and beverage items are requisitioned in correct quantities in order to avoid over-stocking and keep operational cost within the limits set by the cruise line
- Maintain impeccable service to ensure guest's satisfaction and unforgettable cruise experience
- Reports to ship's Food & Beverage Manager and to the Restaurant Manager
Education
Master of Arts - Linguistics
Podol'skyi National Universaty of Ivana
Forbes Training -
Forbes
Certificate of Interpreter -
School of Medical Interpretation
12.2014
Skills
- Time management
- Organization
- Communication
- Multi-tasking
- Attention to detail
- Problem-solving
- Leadership
- Team management
Awards
- Austin Proper Manager of the Quarter, 05/21
- Austin Proper Manager of the Quarter, 10/22
- Most Influential Manager of the Property, 01/24
Timeline
Director of Services
Austin Proper
06.2022 - Current
General Manager Peacock
Austin Proper
10.2020 - 06.2022
Project manager
Clover Hill Restaurant
08.2018 - 09.2021
Expeditor/ Event Captain
PER SE RESTAURANT
02.2018 - 06.2020
Fine dining room manager
AGERN RESTAURANT
05.2016 - 03.2018
Maitre' D' Specialty Restaurant
Celebrity Cruises LTD
08.2013 - 04.2014
Forbes Training -
Forbes
Certificate of Interpreter -
School of Medical Interpretation
Master of Arts - Linguistics
Podol'skyi National Universaty of Ivana