ANNA MAYORCA
Miami
Summary
Dynamic operations leader with extensive experience at Swissport International LTD, excelling in budget preparation and staff supervision. Proven track record in enhancing service quality and compliance adherence, while fostering strong customer relationships. Adept at performance tracking and effective communication, driving operational excellence in fast-paced environments.
Detail-oriented operations assistant possessing outstanding wpm typing speed and customer service abilities. Organized and coordinated individual with several years of hands-on experience providing administrative and clerical support to aid in day-to-day business operations. Independent and self-motivated team player recognized for maintaining high standards of excellence in daily operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Assistant Manager Logistics- Guest Services
Swissport International LTD
07.2020 - Current
- Responsible for Resources planning, budget preparation, scheduling, equipment, supplies.
- Maintain a high-quality standard of aircraft cleaning, housekeeping, and security business operation.
- Supervise and monitor performance and quality of service provided by staff on regular basis.
- Ensure all records are maintained and secure in appropriate area.
- Ensure proper handling of international garbage as required by the company, carrier, and the Department of Agriculture.
- Comply with all federal, state, municipal, airport authority and carrier security requirements.
- Comply with Swissport SOPS and policies.
- Provides leadership to staff throughout effective objective, setting delegation and communication.
- Ability to maintain professionalism in appearance and manners towards co-workers, clients and any other person within the airport and work location.
Assistant Store Manager (Terminal E~F)
Duty Free of Americas (DFA~ Miami International Airport)
10.2018 - 03.2020
- Responsible for providing assistant to the District Managers in all aspects of operations this includes store: vendor set up maintenance, manage day to day operations, resolved customer issues, generate sales, targets, support retail teams performance across all categories coach-training, learning and development, merchandising, loss prevention.
- Luxury sales 2 years, sales experiences 15 years, brand & talent operations management 8 years.
- Product development, partner with planning team to meet and exceed goals by providing a positive customer experience through knowledgeable, friendly, and efficient services, accountability for business performance.
- Opening and closing stores.
- POS systems ~ prior experience in Amadeus web, order fulfillment.
- Adherence to U.S. Custom regulations (TSA) and all company and procedures.
- Work with retail inventory planner to ensure required stocks coverage for sales, financial targets.
- Pricing updates, track markdowns, promotional pricing monthly.
- Flexible with hours.
Operation Assistant Supervisor Guest Services at Port of Miami-Fort Lauderdale (Carnival Cruises)
SMS International Shore Operations
01.2017 - 03.2019
- Company Overview: Transition into Mlsbc Cruises Inc.
- Accountable for all logistical, staffing, and operational needs for Guest Port Services; set up technological devices for embarkation, checking counter, assist guest on and off the ship.
- Responsible for Operations relating to the embarkation and debarkation process, ensuring that quality and reliability standards are always.
- Performs to earn Management's full confidence by assuring discreet handling of all business and protects the operation by keeping information confidential.
- Knowledgeable in travel industry, ensures that port facilities and check-in area are operating bring services that including national - international airline ticketing, hotel reservations, tours, and concierge.
- Leadership -team building - assist management on all efforts involving the coordination of agent functions, chartered sailings, inaugural festivities and travel agent site inspections, safety, and security procedures.
- Ability to work effectively in a multi-tasked fast-paced environment, under tight deadlines; and be able to analyze and resolve issues with customs and immigration procedure, documentation and or other official documents required for sailing.
- Prior experience with Latitude-Oracle -Fidelio-Amadeus Hospitality embarkation-web check-in. Visa- Passport Specialists.
- Transition into Mlsbc Cruises Inc.
Executive Assistant Store Manager
Walgreen's Retail- Pharmacy
05.2002 - 12.2016
- Customer Store Services Operations- Manager.
- Strategic planning /Visual Merchandising / Store Design / Profit Optimization - Process Improvement.
- Comprehensive background leading all aspects of retail operations (P&L, Merchandising, Sales, Customer Services, Management Training, Human Resources, Operations Analysis, Cost Reduction and Shrink Avoidance, Budget Administration-Oversight).
- Operations management-responsible for achievement of all business goals sales and service targets.
- POS systems ~ Kronos systems.
- Develop grow, and maintain distributors-customers relationships, monitor budgets and spending.
- Responsible for all accounting procedures - receivables /payable, employee payroll- scheduling, handle cash, deposits, customer cash discrepancy, accidents reports, and human resource duties, inventory, loss prevention, expenses control.
- Processed on boarding, disciplinary action (Warnings and Terminations).
- Ability to work effectively with management to schedule, direct, lead, coach, and develop.
- Monthly business and operate statements, assist, and greet customers with their questions, problems and complaints.
- Strong leadership communication, critical thinking, financial management, high level of accountability.
Education
Health Business Management -
Miami Dade Community College
Miami, FL12-2003
BS/BA Degree - Business Administration / Accounting
University of Business Sciences
12-1989
Skills
- Budget preparation
- Staff supervision
- Operations management
- Sales analysis
- Quality control
- Customer relationship management
- Inventory management
- Compliance adherence
- Leadership development
- Policy and procedure adherence
- Documentation and reporting
- Effective communication
- Time management
- Supply ordering
- Vendor engagement
- Professional and friendly
- Delegating work
- Document management
- Performance tracking
Certification
Store Management Course, 2009
Building Customer Loyalty - Sales Forecasting, 2018
Human Resources: Understanding HR Systems Features - Benefits, 2018
Certified Pharmacy Technician License, 540107010105439
National Registry of Food Safety Professionals, 20832969
Certified Food Safety Manager
Health Business Management, Miami Dade Community College, 2001-2003
References
- Leonardo Guerra, 1435 N Cruises, Miami, FL, 33132, 1-954-552-9963, lwar1072@gmail.com, Operations Supervisor (Port of Miami-Ft Lauderdale)
- Caroline Pinel, 300 Alton Road, Miami, FL, 33139, 786-241-9408, carolinep@rclmarine.com, Corporate Controller Assistant at Miami Beach Marina
- Ashley Mila, 3655 NW87th Avenue, Doral, FL, 33178, 305-979-2046 ext 23911, Ashleymila93@gmail.com, Training Specialist Carnival Cruises
Languages Proficiency
- ENGLISH
- SPANISH
Languages Proficiency
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Operations Assistant Manager Logistics- Guest Services
Swissport International LTD
07.2020 - Current
Assistant Store Manager (Terminal E~F)
Duty Free of Americas (DFA~ Miami International Airport)
10.2018 - 03.2020
Operation Assistant Supervisor Guest Services at Port of Miami-Fort Lauderdale (Carnival Cruises)
SMS International Shore Operations
01.2017 - 03.2019
Executive Assistant Store Manager
Walgreen's Retail- Pharmacy
05.2002 - 12.2016
Health Business Management -
Miami Dade Community College
BS/BA Degree - Business Administration / Accounting
University of Business Sciences