Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Summary Of Qualifications
Languages Proficiency
Generic

ANNA MAYORCA

Miami,FL

Summary

Customer Services Manager Managing -supervising paperwork. Executive Assistant Manager (travels docs. passports-visas-citizenship) Organization, Coaching, HR Duties Logistics Supervisor (Carnival Cruises) Retail Operations Sales Management, Vendor management, forecasting Strategic merchandise- planning, Retail leadership Staffing – scheduling, resolving customer issues Administrative support, Organizing - Planning Inventory management~ reorders Microsoft Proficient: MS Office, Outlook, Excel, & Word Knowledge in Kronos~ As400 ~Pos Systems

Diligent [Desired Position] with solid background in operations support, ensuring smooth and efficient workflows. Proven track record in coordinating tasks, managing schedules, and improving processes. Demonstrated skill in problem-solving and effective communication.

Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.

Professional with strong organizational and time-management skills, well-prepared for operational roles. Demonstrates focus on team collaboration, adaptability to changing needs, and results-driven approach. Skilled in process optimization, inventory management, and effective communication, ensuring smooth daily operations. Known for reliability and ability to support team goals efficiently.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Operations Assistant Manager Cabin-Ramp Services

Swissport International LTD
07.2020 - Current
  • Responsible for Resources planning, budget preparation, scheduling, equipment, supplies.
  • Maintain a high-quality standard of aircraft cleaning, housekeeping and security business operation.
  • Supervise and monitor performance and quality of service provided by staff on regular basis.
  • Ensure all records are maintained and secure in appropriate area.
  • Ensure proper handling of international garbage as required by the company, carrier, and the Department of Agriculture.
  • Comply with all federal, state, municipal, airport authority and carrier security requirements.
  • Comply with Swissport SOPS and policies.
  • Provides leadership to staff throughout effective objective, setting delegation and communication.
  • Ability to maintain professionalism in appearance and manners towards co-workers, clients and any other person within the airport and work location.
  • Managed inventory control using advanced tracking systems to optimize stock levels and reduce waste.
  • Implemented process improvements resulting in increased efficiency across operational workflows.
  • Streamlined daily operations by coordinating schedules and resources to enhance team productivity.
  • Developed training materials for new hires to ensure consistent understanding of operational procedures.
  • Collaborated with cross-functional teams to resolve issues and improve service delivery standards.
  • Analyzed operational data to identify trends, contributing to informed decision-making processes.

Luxury Store Operation Travel Retail ~Assistant Store Manager (Terminal E~F)

Duty Free of Americas (DFA~ Miami International Airport)
10.2018 - 03.2020
  • Responsible for providing assistant to the District Managers in all aspects of operations this includes store: vendor set up maintenance, manage day to day operations, resolved customer issues, generate sales, targets, support retail teams performance across all categories coach-training, learning and development, merchandising, loss prevention.
  • Luxury sales 2 years, sales experiences15 years, brand & talent operations management 8years
  • Product development, partner with planning team to meet and exceed goals by providing a positive customer experience through knowledgeable, friendly, and efficient services, accountability for business performance.
  • Opening and closing stores.
  • POS systems ~ prior experience in Amadeus web, order fulfillment.
  • Adherence to U.S. Custom regulations (TSA) and all company and procedures.
  • Work with retail inventory planner to ensure required stocks coverage for sales, financial targets.
  • Pricing updates, track markdowns, promotional pricing monthly.
  • Flexible with hours

Operation Assistant Supervisor Guest Services at Port of Miami-Fort Lauderdale (Carnival Cruises)

SMS International Shore Operations
01.2017 - 03.2019
  • Accountable for all logistical, staffing, and operational needs for Guest Port Services; set up technological devices for embarkation, checking counter, assist guest on and off the ship.
  • Responsible for Operations relating to the embarkation and debarkation process, ensuring that quality and reliability standards are at all times.
  • Performs to earn Management's full confidence by assuring discreet handling of all business and protects the operation by keeping information confidential.
  • Knowledgeable in travel industry, ensures that port facilities and check-in area are operating bring services that including national - international airline ticketing, hotel reservations, tours, and concierge.
  • Leadership -team building - assist management on all efforts involving the coordination of agent functions, chartered sailings, inaugural festivities and travel agent site inspections, safety, and security procedures.
  • Ability to work effectively in a multi-tasked fast-paced environment, under tight deadlines; and be able to analyze and resolve issues with customs and immigration procedure, documentation and or other official documents required for sailing.
  • Prior experience with Latitude-Oracle -Fidelio-Amadeus Hospitality embarkation-web check-in. Visa- Passport Specialists.

Executive Assistant Store Manager

Walgreen's Retail- Pharmacy
05.2002 - 12.2016
  • Customer Store Services Operations- Manager.
  • Strategic planning /Visual Merchandising / Store Design / Profit Optimization - Process Improvement.
  • Comprehensive background leading all aspects of retail operations (P&L, Merchandising, Sales, Customer Services, Management Training, Human Resources, Operations Analysis, Cost Reduction and Shrink Avoidance, Budget Administration-Oversight).
  • Operations management-responsible for achievement of all business goals sales and service targets.
  • POS systems ~ Kronos systems.
  • Develop grow, and maintain distributors-customers relationships, monitor budgets and spending.
  • Responsible for all accounting procedures - receivables /payable, employee payroll- scheduling, handle cash, deposits, customer cash discrepancy, accidents reports, and human resource duties, inventory, loss prevention, expenses control.
  • Processed on boarding, disciplinary action (Warnings and Terminations).
  • Ability to work effectively with management to schedule, direct, lead, coach, and develop.
  • Monthly business and operate statements, assist, and greet customers with their questions, problems and complaints.
  • Strong leadership communication, critical thinking, financial management, high level of accountability.

Education

BS/BA Degree - Business Administration / Accounting

University of Business Sciences

Health Business Management - undefined

Miami Dade Community College
01.2003

Skills

  • Attention to detail
  • Positive attitude
  • Professional and friendly
  • Customer support
  • Work Planning and Prioritization
  • Administrative support
  • Operational reporting
  • Workflow optimization
  • MS office
  • Inventory management
  • Organizational management
  • Efficiency improvement
  • Policy and procedure adherence
  • Hiring and training
  • Delegating work
  • Document preparation
  • Multitasking Abilities
  • Business administration

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 100 staff members.

Certification

  • Store Management Course, 2009
  • Building Customer Loyalty - Sales Forecasting, 2018
  • Human Resources: Understanding HR Systems Features - Benefits, 2018
  • Certified Pharmacy Technician License, 540107010105439
  • National Registry of Food Safety Professionals, 20832969
  • Certified Food Safety Manager
  • Health Business Management, Miami Dade Community College, 2001-01-01, 2003-01-01

Languages

Spanish
Full Professional
English
Full Professional

Interests

  • Volunteer Travel
  • Food Tourism

Timeline

Operations Assistant Manager Cabin-Ramp Services

Swissport International LTD
07.2020 - Current

Luxury Store Operation Travel Retail ~Assistant Store Manager (Terminal E~F)

Duty Free of Americas (DFA~ Miami International Airport)
10.2018 - 03.2020

Operation Assistant Supervisor Guest Services at Port of Miami-Fort Lauderdale (Carnival Cruises)

SMS International Shore Operations
01.2017 - 03.2019

Executive Assistant Store Manager

Walgreen's Retail- Pharmacy
05.2002 - 12.2016

Health Business Management - undefined

Miami Dade Community College

BS/BA Degree - Business Administration / Accounting

University of Business Sciences

Summary Of Qualifications

  • Customer Services Manager, Managing -supervising paperwork.
  • Executive Assistant Manager, (travels docs. passports-visas-citizenship)
  • Logistics Supervisor, (Carnival Cruises)
  • Retail Operations Sales Management, Vendor management, forecasting
  • Strategic merchandise- planning, Retail leadership, Staffing – scheduling, resolving customer issues
  • Administrative support, Organizing - Planning, Inventory management~ reorders
  • Microsoft Proficient, MS Office, Outlook, Excel, & Word
  • Knowledge in, Kronos~ As400 ~Pos Systems

Languages Proficiency

  • ENGLISH
  • SPANISH

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ANNA MAYORCA