Anna Mccoy
Gainesville ,GA
Summary
Dynamic and results-driven professional with extensive experience at Publix as a Meat Cutter and Assistant Manager. Expert in knife handling and food safety, consistently enhancing customer satisfaction through exceptional service and effective communication. Proven track record of reducing waste and improving operational efficiency, fostering a positive work environment while achieving sales growth.
Overview
11
11
years of professional experience
Work History
Meat Cutter
Publix
12.2014 - Current
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Adhere to safety and cleanliness standards and maintained equipment.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Continuously sharpened knives and maintained equipment for optimal cutting performance.
- Enhanced meat product quality by implementing proper cutting techniques and adhering to sanitation standards.
- Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.
- Exhibited excellent communication skills when addressing customer inquiries or concerns promptly, resulting in repeat business.
- Trained new employees on proper techniques, company policies, equipment usage, ensuring consistent product quality across the team.
- Educated customers on different cuts of meat and cooking techniques, enhancing their overall experience.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Increased efficiency with expert use of various cutting tools, including knives, saws, and cleavers.
- Collaborated with team members to keep the department fully stocked and visually appealing for increased sales.
- Demonstrated expertise in deboning various types of meats efficiently while maintaining highest levels of precision and quality control.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Ensured optimal freshness and shelf life of meat products through proper packaging and storage methods.
- Increased customer satisfaction by providing exceptional service during peak hours in a fast-paced environment.
- Reduced waste by accurately portioning meat products according to customer specifications.
- Conducted inventory management tasks such as ordering supplies, rotating stock, reducing spoilage rates, and minimizing overstock issues.
- Prepared poultry by cleaning, cutting and discarding inedible parts.
- Used Software to document quantity of meat received and sold to keep proper records of meat sales.
- Developed strong relationships with suppliers to ensure timely delivery of high-quality products.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
- Identified cuts of meat, grading and pricing accordingly.
- Stocked, rotated and priced merchandise to meet store standards.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Wrapped meat produce to maintain quality, freshness and condition.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Replenished butcher counter displays to maintain fresh, appealing produce.
- Assessed kitchen inventories and reordered low-stock items to maintain output.
- Resolved delivery discrepancies to maintain accurate stock and finances.
- Packaged and labeled meat items in preparation for sale to customers.
- De-boned and ground meat to prepare cuts and portions for sale.
- Trimmed fat to remove undesirable parts from cuts of meat.
- Disassembled and properly cleaned meat-cutting machines, avoiding contamination.
- Managed waste and disposal to comply with environmental regulations and minimize waste.
- Trained new employees on proper meat-cutting techniques and safety measures.
- Set up displays and stocked shelves with fresh meats, rotating stock for quality.
- Prepared and cooked meat products to provide customers with samples and test product quality.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
- Placed orders for supplies and raw materials to keep necessary items available.
- Adjusted machine settings to accommodate different cuts of meat.
- Monitored and controlled inventory to manage stock levels and prevent waste.
- Collaborated with suppliers to obtain high-quality products and meet customer needs.
- Calculated weight and quantity of meat to determine appropriate pricing for customers.
- Received and inspected meat deliveries to verify quality and safety of products.
- Promoted new meat options to offer customers unique and appealing choices.
Assistant Manager
Publix
01.2021 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Conducted performance evaluations and provided constructive feedback to employees.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Enhanced team productivity by streamlining operational processes.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Improved operational efficiency by adopting new technology for inventory management.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Oversaw daily operations to maintain store cleanliness and organization.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Implemented staff training programs to elevate service standards and knowledge.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Associates Degree In Sound Production - Music Composition
Atlanta Institute of Music And Media
Atlanta, GA12.2015
Skills
- Knife handling
- Food safety
- Sanitation practices
- Meat weighing and labeling
- Time management
- Communication
- Understanding
- Art
- Organization
- Heavy lifting (physically fit)
- Common sense
- Strong work ethic
Timeline
Assistant Manager
Publix
01.2021 - 11.2023
Meat Cutter
Publix
12.2014 - Current
Associates Degree In Sound Production - Music Composition
Atlanta Institute of Music And Media