Anna McCoy
Marysville,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Petcare Hospital And Wellness Center
Mill Creek, Washington
05.2021 - Current
- Resolved customer inquiries and addressed issues related to pet health services.
- Collaborated with veterinary staff to streamline patient care processes, enhancing overall customer satisfaction.
- Educated pet owners on wellness programs and preventive care, improving their understanding of pet health.
- Built strong relationships with customers through personalized assistance, fostering loyalty and repeat business.
- Facilitated appointment scheduling and management of pet care services for clients.
- Maintained cleanliness and organization of the reception area for optimal efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Boarding Team Member
Petcare Hospital And Wellness Center
Mill Creek, Washington
05.2017 - 05.2021
- Administered medications prescribed by veterinarians for boarded animals.
- Assisted in daily care and feeding of boarding animals.
- Coordinated playtime activities for boarded pets to ensure engagement.
- Maintained cleanliness and sanitation of boarding facilities.
- Communicated with pet owners regarding care instructions and updates.
- Collaborated with veterinary staff to address animal needs effectively.
Education
High School Diploma -
Henry M Jackson High School
Mill Creek, WA06-2008
Skills
- Pet health education
- Veterinary collaboration
- Client communication
- Appointment scheduling
- Reception area management
- Time management
- Multitasking
- Attention to detail
- Problem solving
- Conflict resolution
- Team collaboration
Timeline
Customer Service Representative
Petcare Hospital And Wellness Center
05.2021 - Current
Boarding Team Member
Petcare Hospital And Wellness Center
05.2017 - 05.2021
High School Diploma -
Henry M Jackson High School