Anna Mcdonald
Pittsfield,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Food Service / Starbucks/ Deli
Market 32
Pittsfield, MA
11.2022 - Current
- Prepared sandwiches, salads, wraps, and other menu items according to customer specifications.
- Operated slicers, grinders, mixers, blenders, ovens, grills, fryers and other kitchen equipment in a safe manner.
- Adhered to all health department guidelines regarding food handling and sanitation practices.
- Provided excellent customer service by taking orders quickly and efficiently.
- Kept an organized work station throughout shift by cleaning up spills promptly and disposing of trash properly.
- Ensured accuracy of orders by double-checking them against customer requests before handing them over.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Followed recipes and customer requests to prepare meals.
- Documented and entered special orders for event catering and party trays.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed payments on cash register and counted back bills and change to patrons.
- Directed patrons to restrooms and other amenities within facility.
- Tailored orders to address customer allergies and gluten concerns.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Assembled and served meals according to specific guest requirements.
- Scrubbed and polished counters to remove debris and food.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
Prep Cook
Ginnys kitchen
Pittsfield, Massachusetts
12.2018 - 12.2019
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Followed recipes to prepare meals according to customer specifications.
Shift Manager
Burger King
Pittsfield, Massachusetts
06.2015 - 09.2019
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Managed daily cash intake by counting out registers and tabulating profits.
Shift Supervisor
Burger King
Pittsfield, MA
02.2007 - 07.2011
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Shift Supervisor
Wendys Restaurant
Pittsfield, MA
03.2003 - 01.2007
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
Education
High School Diploma -
Monument Mountain Regional High School
Great Barrington, MA05-1995
Skills
- Food safety knowledge
- Food Preparation
- Platter and Tray Preparation
- Honesty and Integrity
- Preparing food items
- Salad preparation
- Weights and Measurements
- Safe Food Handling
- Effective customer communication
- Food Safety Standards
- Food Services
- Cleanliness and sanitation
References
References available upon request.
Timeline
Food Service / Starbucks/ Deli
Market 32
11.2022 - Current
Prep Cook
Ginnys kitchen
12.2018 - 12.2019
Shift Manager
Burger King
06.2015 - 09.2019
Shift Supervisor
Burger King
02.2007 - 07.2011
Shift Supervisor
Wendys Restaurant
03.2003 - 01.2007
High School Diploma -
Monument Mountain Regional High School