Anna McDonald

As a receptionist at Oviedo Pet Resort, I created a welcoming atmosphere for clients and their pets, managed phone calls, and scheduled appointments for daycare, boarding, and grooming services. I maintained accurate records of pet information, and processed payments confidentially. My role involved promptly addressing client inquiries, providing information about services and policies, and assisting with facility upkeep to maintain a clean and safe environment.

In my role, I provided excellent customer service by taking food and drink orders, handling transactions, and running food to tables efficiently. I addressed customer inquiries about the menu while demonstrating the ability to thrive in a fast-paced, stressful environment. I collaborated effectively with my team to ensure smooth operations and maintained a clean dining experience by promptly removing dirty dishes from tables.

In my position, I ensured that employees stayed on task while taking food orders and delivering them quickly to maintain a high-paced service environment. I handled transactions, utilized my barista experience to prepare beverages, and made food while strictly adhering to safety and sanitation policies. My focus on customer service helped create a positive dining experience for guests.