Anna McDonald
Hamilton, OH 45013-8037,OH
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Colerain, OH
05.2025 - Current
- Operated espresso machines and grinders efficiently to ensure smooth service flow.
- Handled cash transactions accurately using point-of-sale systems while minimizing wait times.
- Collaborated with team members to optimize workflow during peak hours for enhanced efficiency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Receptionist
Buffalo Wild Wings, BWW
Oxford, OH
02.2024 - 04.2025
- Greeted and assisted customers, ensuring positive dining experiences and enhancing customer satisfaction.
- Managed multi-line phone system, directing calls efficiently to appropriate staff members.
- Processed reservations and coordinated seating arrangements for large groups to optimize service flow.
- Maintained cleanliness and organization of reception area, creating welcoming environment for guests.
Retail Associate
Bass Pro Shops Outdoor World
Hamilton, OH
01.2022 - 03.2023
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Managed inventory levels, ensuring stock accuracy and availability for customer needs.
- Trained new associates on store policies, procedures, and customer service techniques.
- Collaborated with team members to maintain organized product displays and merchandising standards.
Education
Bachelor of Science - Insurance And Risk Management
Kent State University
Salem, MA05-2028
High School Diploma -
Ross Local Schools
Butler County, OH05-2021
Skills
- Friendly and outgoing
- Team player
- Adaptive and creative
- Exceptional customer service
Timeline
Barista
Starbucks
05.2025 - Current
Receptionist
Buffalo Wild Wings, BWW
02.2024 - 04.2025
Retail Associate
Bass Pro Shops Outdoor World
01.2022 - 03.2023
Bachelor of Science - Insurance And Risk Management
Kent State University
High School Diploma -
Ross Local Schools