Anna McGinty
Marshfield,MA
Summary
Dynamic and customer-focused professional with experience at Starbucks, adept at creating a welcoming atmosphere and resolving issues to ensure customer satisfaction. Skilled in espresso machine operation and exceptional customer service, I excel in fast-paced environments, consistently contributing to team success and maintaining high cleanliness standards. Demonstrated ability to build a loyal client base through outstanding service and creativity.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
06.2023 - 12.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Hairstylist's Assistant
Great Outlooks
10.2019 - 01.2021
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Checked in with clients to confirm comfort throughout appointments and services.
- Increased client satisfaction by providing excellent customer service.
- Developed a loyal following of clients by providing high-quality services.
Education
Associate of Science -
Framingham State University
Framingham, MA05-2028
High School Diploma -
Duxbury Highschool
Duxbury, MA06-2024
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
Timeline
Barista
Starbucks
06.2023 - 12.2023
Hairstylist's Assistant
Great Outlooks
10.2019 - 01.2021
Associate of Science -
Framingham State University
High School Diploma -
Duxbury Highschool