Anna McGriff
Seminole,FL
Summary
Dynamic Market Sales Leader with proven expertise in customer engagement and sales techniques at Wildflower Cafe. Skilled in training teams to enhance service quality, fostering strong client relationships, and optimizing point of sale operations. Committed to creating inviting atmospheres and ensuring customer satisfaction through effective communication and hospitality service excellence.
Overview
7
7
years of professional experience
Work History
Market Sales Leader
Wildflower Cafe
09.2024 - 03.2025
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Server
The Country Skillet
04.2021 - 05.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
First Watch
01.2018 - 03.2021
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
Associate of Science - Hospitality And Tourism Management
St.Petersburg College
Seminole, FL01-2016
Skills
- Customer engagement
- Hostess support
- Sales techniques
- Team collaboration
- Server training
- Point of sale operation
- Hospitality service expertise
Timeline
Market Sales Leader
Wildflower Cafe
09.2024 - 03.2025
Server
The Country Skillet
04.2021 - 05.2024
Server
First Watch
01.2018 - 03.2021
Associate of Science - Hospitality And Tourism Management
St.Petersburg College
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