Anna Hardin
Lebanon,OH
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Katz, Sapper & Miller. Skilled in reception area maintenance and demonstrating exceptional client relations. Improved loan application processes, contributing to a decrease in defaults. Expert in managing challenging behaviors, ensuring a productive learning environment.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Katz, Sapper & Miller
2022.10 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
Loan Officer Assistant
Cardinal Financial
2020.09 - 2022.10
- Enhanced loan application turnaround by meticulously reviewing and submitting documents in timely manner.
- Facilitated training sessions for new assistants, sharing best practices and operational knowledge.
- Contributed to decrease in loan defaults by assisting in thorough vetting of applicants' credit histories.
- Answered inquiries and provided superior customer service to clients.
- Assisted in reducing application errors, carefully verifying applicant information against required documentation.
- Contributed to team meetings with insightful analysis on loan processing metrics, identifying areas for improvement.
- Streamlined communication between loan officers and clients, ensuring clarity and efficiency in information exchange.
- Improved client satisfaction, promptly addressing inquiries and concerns throughout loan process.
Special Education Paraprofessional
Lebanon City Schools
2018.08 - 2020.09
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Offered student support through special accommodations, extra assistance, and assessments.
Education
No Degree -
Sinclair Community College
Dayton, OHHigh School Diploma -
Springboro High School
Springboro, OH05.2016
High School Diploma -
Warren County Career Center
Lebanon, OH05.2016
Skills
- Reception Area Maintenance
- Scheduling appointments
- File Organization
- Mail handling
- Appointment Scheduling
- Client Relations
- Document retrieval
- Supply Management
Timeline
Receptionist Administrator
Katz, Sapper & Miller
2022.10 - Current
Loan Officer Assistant
Cardinal Financial
2020.09 - 2022.10
Special Education Paraprofessional
Lebanon City Schools
2018.08 - 2020.09
No Degree -
Sinclair Community College
High School Diploma -
Springboro High School
High School Diploma -
Warren County Career Center
Similar Profiles
Johanna NunezJohanna Nunez
Office Manager at Dori M. Katz DMD & Jeffrey A. Katz DDS PLLCOffice Manager at Dori M. Katz DMD & Jeffrey A. Katz DDS PLLC
INDIA PHINIZYINDIA PHINIZY
CLIENT SUCCESS MANAGER at Sapper ConsultingCLIENT SUCCESS MANAGER at Sapper Consulting
Emily MuhoberacEmily Muhoberac
Chief Operations Officer at Sapper ConsultingChief Operations Officer at Sapper Consulting