Anna Mechling
Hartford,AL
Summary
Proven in enhancing customer satisfaction and streamlining operations, I leveraged my expertise in POS System Operation and critical thinking at The UPS Store to significantly contribute to store performance. My ability to build client relationships and implement efficient multitasking strategies boosted sales and customer loyalty, showcasing my goal-oriented approach and reliability. Seasoned Customer Associate with years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Customer Sales Associate
The UPS Store
02.2022 - 06.2024
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Resolved customer complaints professionally, fostering trust and loyalty among clientele.
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
Retail Sales Associate
JCPenney Jewelry Store
09.2018 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Customer Service Trainer
Bed Bath & Beyond
10.2016 - 07.2018
- Implemented ongoing evaluations for trainees, ensuring consistent progress and skill development over time.
- Promoted a culture of continuous learning by offering additional resources for self-improvement outside of regular training sessions.
- Improved customer satisfaction ratings by developing and implementing tailored training curriculums for various departments.
- Increased efficiency within the team by streamlining processes, emphasizing time management skills during customer service workshops.
- Maintained detailed records on individual trainee progress, enabling accurate assessment of overall program success rates over time.
- Developed a thorough understanding of company products and services to provide accurate information during training sessions.
- Collaborated with management to assess staff development needs and created customized training materials accordingly.
Education
No Degree - X-Ray Technician
George C Wallace Community College - Dothan
Dothan, ALGED -
Enterprise State Community College
Enterprise, AL12.2010
Skills
- Goal-Oriented
- Merchandise Display
- Store maintenance
- Customer Support
- Time management skills
- Cash Handling
- Patience and composure
- Reliability and punctuality
- Customer Satisfaction
- Upselling strategies
- Fast Learner
- Problem-solving abilities
- Active Listening
- Critical Thinking
- POS System Operation
- Client Relationship Building
- Staff Training
- Task Delegation
- Efficient Multitasking Abilities
- Friendly, Positive Attitude
- Problem-Solving
- Time Management
Accomplishments
- Positively going above and beyond for every customer that I have ever assisted.
- The Bridal Lead Expert in setting a perfect well rounded Bridal Registry.
- Received recognition for the #1 in Jewelry Sales in our JCPenney Store.
- Always #1 in Customer Service Survey Feedback while at JCPenney and at The UPS Store.
- Received a compliment and was awarded from the Corporate Office at The UPS Store for excellence in Customer Service and Feedback.
- Encountered many compliments, awards and recognition from my employers, and recognition from my customers I have assisted between Bed Bath and Beyond, JCPenney, and The UPS Store and how it shows very much that I love my job.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Certified Notary Public, The UPS Store; July, 6 2022 - 2026
- Certified Packer/ Shipper/ Customer Service Expereience/ Hazmat/ Amazon 360/ CAMS, The UPS Store; February 2022- June 2024
- Certified Jewelry Consultant, JCPenney; July 2020 - January 2022
- Fine Table Top and Bridal Gift Lead, Bed Bath & Beyond; November 2016 - July 2018
- Product Knowledge for Hardlines and Softlines Associate Customer Service Training, Bed Bath & Beyond; January 2017 July 2018
Timeline
Retail Customer Sales Associate
The UPS Store
02.2022 - 06.2024
Retail Sales Associate
JCPenney Jewelry Store
09.2018 - 01.2022
Customer Service Trainer
Bed Bath & Beyond
10.2016 - 07.2018
No Degree - X-Ray Technician
George C Wallace Community College - Dothan
GED -
Enterprise State Community College
- Certified Notary Public, The UPS Store; July, 6 2022 - 2026
- Certified Packer/ Shipper/ Customer Service Expereience/ Hazmat/ Amazon 360/ CAMS, The UPS Store; February 2022- June 2024
- Certified Jewelry Consultant, JCPenney; July 2020 - January 2022
- Fine Table Top and Bridal Gift Lead, Bed Bath & Beyond; November 2016 - July 2018
- Product Knowledge for Hardlines and Softlines Associate Customer Service Training, Bed Bath & Beyond; January 2017 July 2018
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