ANNA MEDINA-SOTO
Bulverde,TX
Summary
Dynamic Registered Dental Hygienist with proven expertise at the Department of Defense, recognized for exceptional customer service and effective communication. Proficient in electronic health records and appointment scheduling, I excel in fostering patient relationships and supporting team collaboration, ensuring high-quality care and operational efficiency in a fast-paced environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
REGISTERED DENTAL HYGIENIST
Department of Defense
Randolph, TX
11.2023 - Current
- Performed administrative tasks such as filing documents or updating patient records.
- Instructed patients on dental hygiene and oral care by demonstrating effective flossing and brushing techniques and recommending quality oral care products.
- Kept track of treatment information in patient records.
- Developed positive relationships with patients through effective communication techniques.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Handled general office duties to support administrative staff during peak hours.
- Updated and maintained databases with current information.
- Maintained accurate records of patient treatments utilizing electronic health records systems.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained current professional licensure through The Texas State Board of Dental Examiners
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Applied Science - Dental Hygiene
The University of Texas Health Science Center
San Antonio 05-2006
Skills
- Electronic health records
- Customer service
- Appointment scheduling
- Data management
- Administrative support
- Effective communication
- Attention to detail
- Time management
- Multicultural sensitivity
- Team collaboration
- Patient relations
- Dentrix software proficiency
- Strong organizational skills
- Professional phone etiquette
Affiliations
- Volunteer for Boys and Girls Club annual barbecue cook-off
- Volunteer for Salvation Army's Annual Red Kettle Drive-at The Rim Shopping Center
Accomplishments
- Pfizer Listerine Excellence Award recipient (2006)
- Civilian of the Quarter (2014) & (2018)
- Highest Appraisal rating-"5"(Department of Defense)
- Saved the DoD from outsourcing $5.8K in care by treating patients in-house as the Flight's sole hygienist for 4K active duty military personnel
- Collaborated with 4 dentists during a Professional Staff meeting and was the key contributor in problem-solving an issue concerning the cleanliness of dental chair water reservoirs with continue process improvements
Certification
- Certificate in Dental Hygiene (2006)
- Current Dental Hygiene License (The Texas State Board of Dental Examiners)
- Current CPR certification (April 2023-April 2025)
Languages
English
Professional
Additional information
- Active Security Clearance
References
References available upon request.
Timeline
REGISTERED DENTAL HYGIENIST
Department of Defense
11.2023 - Current
Associate of Applied Science - Dental Hygiene
The University of Texas Health Science Center
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