Summary
Overview
Work History
Education
Skills
Timeline
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Anna Medrano

Youngtown,AZ

Summary

With a proven track record at Arizona Central Credit Union, I excel in enhancing customer satisfaction and streamlining operations. My expertise in cash handling and strong customer service skills have significantly improved service quality. Achievements include leading teams to exceed performance goals and fostering robust client relationships, underpinned by a solid foundation in banking law compliance and exceptional interpersonal abilities.

Overview

38
38
years of professional experience

Work History

Digital Teller

Arizona Central Credit Union
10.2022 - 10.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
  • Enhanced customer experience by efficiently processing transactions and addressing inquiries.
  • Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
  • Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
  • Increased customer satisfaction through friendly interactions and resolving issues promptly.
  • Ensured compliance with banking regulations by accurately completing all required reports and paperwork.

Lexington Law Firm

Paralegal/Team Lead
09.2014 - 05.2022
  • Managed multiple tasks simultaneously without compromising the quality of work, ensuring that all deadlines were met consistently.
  • Streamlined office operations by implementing efficient filing systems and document management protocols.
  • Coordinated client meetings by scheduling appointments, preparing meeting materials, and maintaining a professional environment.
  • Assisted in maintaining a well-organized office environment through effective administrative tasks such as answering phones, greeting clients, and handling mail correspondence.
  • Provided exceptional customer service through prompt response times on all forms of communication including phone calls, emails, or face-to-face interactions.
  • Facilitated smooth internal communications among legal staff members via written memos or verbal updates regarding ongoing matters or upcoming events within the firm''s calendar system.
  • Maintained confidentiality of sensitive client information by adhering to strict data protection policies and procedures.
  • Collaborated with other team members to improve communication and workflow within the firm.
  • Participated actively in team meetings or strategy sessions where valuable input was given towards developing stronger arguments for case proceedings.
  • Improved productivity through meticulous attention to detail when reviewing documentation for accuracy and completeness.
  • Drafted legal documents for attorney review, increasing overall efficiency of the law firm.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on case status.
  • Developed strong working relationships with clients by demonstrating empathy, attentiveness, and professionalism in all interactions.
  • Assisted in developing and maintaining a strong online presence for the law firm by updating website content or managing social media channels.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Created weekly, monthly, and quarterly expense reports.
  • Generated leads to meet and exceed revenue goals by identifying new clients.

Branch Manager

Sun West Credit Union
04.2010 - 01.2012
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Branch Manager

Arizona Financial Credit Union
05.1986 - 10.2009
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Education

0 - Mgmt 101

Glendale Community College
Glendale, CA
01.2020

0 - Ethics 101

Maricopa Community Colleges, Phoenix College
Phoenix, AZ
01.2000

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Approachable
  • Positive
  • Cash handling and management
  • Friendly
  • Transaction processing accuracy
  • Cash handling expertise
  • Cash counting
  • Relationship building and management
  • Goal-oriented focus
  • Cash drawer balancing
  • Patience and empathy
  • Stress tolerance
  • Cash handling
  • Compliance, banking laws, and regulations
  • Banking
  • Financial record keeping
  • Listening and comprehension
  • Customer relationship building
  • Conflict resolution techniques
  • Confidentiality and discretion
  • Regulatory compliance
  • Cheerful
  • Sales and Cross-selling
  • Fraud detection
  • Math aptitude
  • Fraud detection proficiency
  • Financial services
  • Drawer balancing
  • Loans
  • Account management
  • Savvy relationship-builder
  • Consumer banking specialist
  • Asset protection
  • Referral management
  • Safe and vault operation
  • MS office proficient
  • Reliable
  • Banking law compliance
  • Currency and coin counter
  • Hospitality and accommodation
  • New teller training
  • Fraud identification
  • Excellent communication skills
  • Strong sense of banking ethics
  • Customer service
  • Attention to detail
  • Reliable and responsible
  • Honest and dependable
  • Customer Service-oriented
  • Relationship building
  • Team cooperation
  • Bank deposits
  • Decision-making
  • Payment processing
  • Team leadership
  • Analytical thinking
  • Sorting and filing
  • Product promotion
  • Product and service sales
  • Balance verification and reconciliation
  • Identity verification
  • Cash supply orders
  • New account setup
  • Vault monitoring

Timeline

Digital Teller

Arizona Central Credit Union
10.2022 - 10.2024

Lexington Law Firm

Paralegal/Team Lead
09.2014 - 05.2022

Branch Manager

Sun West Credit Union
04.2010 - 01.2012

Branch Manager

Arizona Financial Credit Union
05.1986 - 10.2009

0 - Mgmt 101

Glendale Community College

0 - Ethics 101

Maricopa Community Colleges, Phoenix College

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Anna Medrano