Anna Melendez
Bethlehem,PA
Summary
Dedicated team member with excellent communication skills and a pleasant demeanor. Good listening skills combined with a detail-oriented and attentive nature. Efficient at accurately and quickly processing payments. Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification. Problem-solver with experience in customer service. Hardworking Cashier with a strong background in [Type] environments, as well as a high level of accuracy and efficiency. Employee who is self-motivated and has a flexible schedule and availability.
Overview
9
9
years of professional experience
Work History
Lead Cashier
Sodexo USA at Lehigh Valley Hospital Muhlenberg
06.2023 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Led cashiers and associates in providing thoughtful customer service.
Cashier
ALDI
10.2021 - Current
- Credit cards, checks, gift cards, and coupons were all processed by me
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Looked over weekly sales circulars and kept track of price changes
- Helped customers by answering their questions and completing their requests
- Used cash registers and POS systems to request and record customer orders and compute bills
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Kept well-stocked cashier lanes and store shelves to promote strong sales
Cashier/Server
Villa Restaurant Group
02.2020 - 10.2021
- Restocked silverware, napkins, and [Type] items in restaurant environments
- Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Provided assistance to visitors by quickly resolving their questions and concerns
- Conducted inventory counts by adding each item in stock to the [System] and documenting the results
- Kept the restaurant looking presentable by closely monitoring and meeting the needs of customers and team members
- Replenished supplies behind the counter, at tables, and in customer stations to keep the team productive and customers happy
- Set up new sales displays every [Timeframe]
- Prepared beverages and filled food orders for customers by [Action]
- Collected payments and discussed expected wait times with them to maximize customer satisfaction
- Checked orders for accuracy and delivered food to dine-in, carry-out, and curbside customers
- Used my knowledge to assist new team members in learning how to operate registers, merchandise stock, and meet customer needs, resulting in increased group performance and customer satisfaction
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport
School Bus Monitor
Bethlehem Area School District
08.2019 - 03.2021
- Kept track of the children's behavior, the food they ate, and the medications they were given
- Kept the bus clean and sanitary by cleaning and removing trash at the end of each route
- Positive reinforcement, behavior modeling, and collaboration with parents helped me maintain group discipline
- Watched children to see if there were any issues with their emotional or physical development, and I worked with parents and supervisors to address any concerns
- Assisted [Job title] with student bus route assignment and prepared reports using [Software]
- Communicated with bus drivers, contractors, and schools regarding route changes
- Collaborated with the bus driver and [Job title] to meet the needs of passengers with special needs
- Used behavior redirection observed play activities to identify positive behaviors and areas for improvement, and when necessary
- Used positive reinforcement techniques to encourage patience and other positive behaviors in children
Nutrition Service Aide
St Luke's Sacred Heart Hospital (Central Catholic High School)
06.2015 - 06.2019
- Kept the customer and food preparation areas clean and well-organized for maximum efficiency
- Addressed customer concerns and informed the supervisor of pertinent information
- Did fruit and vegetable prep work such as washing, peeling, cutting, and seeding
- Sanitized and cleaned work areas, utensils, and pans
- Increased customer satisfaction by quickly addressing and resolving food and service complaints
- Kept track of food stock and supplies in order to reorder on time
- Took food orders from patients and their families and explained the various options
- Collected dishes, loaded dishwashers, and unloaded after each cycle was completed to keep clean dishes on hand
- Processed credit cards, debit cards, and gift cards, as well as accepting transaction payments and making change for cash payments
- Working well with other food service team members helped me build brand loyalty and achieve customer satisfaction
- Washed, peeled, cut, and measured the ingredients for the recipe
- Assisted the kitchen staff by prepping salads and desserts ahead of time
- Took orders, prepared food, and processed payments in a full-service [Type] establishment
- Transported pans, kettles, and trays of food to and from work stations, the stove, and the refrigerator in accordance with safety standards
- Kept food in designated areas by wrapping it, dating it, and following food safety and rotation procedures
- Completed opening, closing, and shift change tasks to increase store efficiency
- Put together trays of prepared food for patients on both regular and modified diets
- Cleaned the kitchen floors and equipment, storage areas, and walk-in refrigerators every [Timeframe]
Cashier/Server
Sacred Heart Hospital: Wills Donald H MD
06.2015 - 11.2018
- Restocked silverware, napkins, and [Type] items in restaurant environments
- Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Provided assistance to visitors by quickly resolving their questions and concerns
- Kept the restaurant looking presentable by closely monitoring and meeting the needs of customers and team members
- Replenished supplies behind the counter, at tables, and in customer stations to keep the team productive and customers happy
- Set up new sales displays every [Timeframe]
- Prepared beverages and filled food orders for customers by [Action]
- Prepared food by heating and assembling [Action] items
- Used my knowledge to assist new team members in learning how to operate registers, merchandise stock, and meet customer needs, resulting in increased group performance and customer satisfaction
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport
- Checked customer prices and processed sales by scanning barcodes
- Ensured that customers and team members were safe by responding quickly and efficiently to spills and biological concerns
Education
Nursing Assistant - Certification -
Tunxis Community College
Farmington, CT01.2006
High School Diploma -
Queens Vocational and Technical High School
NY01.1999
Skills
- Customer service
- Cash Handling
- Store cleanliness and appearance
- Outgoing and enthusiastic
- Cleanliness
- Creative problem solving
- Cleaning procedures
- Cash counting
- Computer proficiency
- Good telephone etiquette
- Customer assistance
Timeline
Lead Cashier
Sodexo USA at Lehigh Valley Hospital Muhlenberg
06.2023 - Current
Cashier
ALDI
10.2021 - Current
Cashier/Server
Villa Restaurant Group
02.2020 - 10.2021
School Bus Monitor
Bethlehem Area School District
08.2019 - 03.2021
Nutrition Service Aide
St Luke's Sacred Heart Hospital (Central Catholic High School)
06.2015 - 06.2019
Cashier/Server
Sacred Heart Hospital: Wills Donald H MD
06.2015 - 11.2018
Nursing Assistant - Certification -
Tunxis Community College
High School Diploma -
Queens Vocational and Technical High School
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