Hi, I’m
Anna Mendez
Kankakee,IL
Summary
Dynamic and results-oriented professional with extensive experience at Texas Roadhouse, where I excelled in guest engagement and POS system operations. Known for enhancing customer satisfaction and upselling high-end products, significantly increasing sales. Demonstrated exceptional teamwork and a strong work ethic, contributing to a positive dining experience and efficient shift management.
Overview
7
years of professional experience
Work History
Texas Roadhouse
Server/Waitress
04.2018 - Current
Job overview
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in a team of around 20 staff to maintain a smooth shift
- Learned and worked various positions, both front and back of house, to better assist the team as a whole during stressful shifts.
- Volunteered extra time on days off to assist with meetings, putting up new advertisements, and deep cleaning of the restaurant.
Education
Herscher High SchoolHerscher, IL
Skills
- Guest Engagement
- Team member support
- Supply Restocking
- Daily specials memorization
- Point of Sale (POS) system operations
- Liquor, wine, and food service
- Bill computation
- Sales expertise
- Hospitality service expertise
- Front-of-house display creation
- Professional Appearance
- Strong Work Ethic
- Performance Improvement
- Guest Relations Management
- High-volume dining
- Positive and professional
- Service prioritization
- Sales Techniques
- Suggestive Selling
- Menu knowledge
- Calm Demeanor
- Cash Handling
- ID Verification
- Payment Collection
- Cash Register Operation
- Customer Assistance
- Issue Resolution
- Cleaning and sanitizing
- Staff Training
- Time management skills
Timeline
Server/Waitress
Texas Roadhouse
04.2018 - Current