Anna Mercandetti
Thurmont,MD
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in behavioral health direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Nurse - Crisis Stabilization Unit
Meritus Medical Center
03.2024 - Current
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Audited charts and reviewed clinical documents to verify accuracy.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Charge Nurse Clinical Research
CBH Health, LLC
06.2023 - Current
- Oversee and coordinate the administration of investigational medication and follows subjects throughout inpatient stay
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Coordinated discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.
- Implemented quality patient care techniques to align with safety, health, and organizational regulations.
- Supervise nursing team and psychiatric technicians during each shift.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Evaluated patient histories, complaints, and current symptoms.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments..
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Supervised and managed daily scheduling, tasking, and administration.
- Monitored nursing care, patient assessment processes, and treatment implementations.
Registered Nurse, Behavioral Health
Dominion Hospital
07.2022 - 11.2024
- Assess, plan, implement evaluate and document all aspects of patient care
- Administer scheduled medications, emergency medications in crisis situations
- Collaborate with doctors, social workers, and other health care providers to facilitate and coordinate efficient, effective, and quality patient care
- Admit patients to psychiatric unit, orient patients to unit and interview family upon admission
- Identify psychiatric conditions and develop a comprehensive treatment plan, provided case management and continuity of care
- Provide support to patients and their families during stay at Dominion Hospital and during transition to discharge home or other facilities/placements
- Receive and document report from healthcare facilities transferring to facility
- Verbally de-escalate patients in crisis, monitor safety of all patients, provide crisis intervention as appropriate, build rapport with patients to ensure excellence in patient care standards.
- Partnered with social workers, counselors and doctors to develop plans of care.
- Completed pre-admission screenings and physical and mental health assessments for psychiatric patients.
- Assisted in the development of individualized care plans that incorporated evidence-based practices and considered each patient''s unique needs.
- Reduced hospital readmissions rates through effective case management coordination alongside community resources tailored to patient needs.
- Assessed and reported changes in patients'' mental status, working closely with the treatment team to appropriately adjust care plans.
- Promoted patient safety and well-being by conducting thorough risk assessments and implementing appropriate interventions.
- Evaluated and updated care plans regularly based on ongoing assessments of patients'' progress, ensuring best possible outcomes.
- Implemented creative therapeutic approaches using art therapy or mindfulness techniques aimed at improving mental wellness among patients under my care.
- Actively participated in discharge planning meetings by collaborating with the multidisciplinary team members to create comprehensive aftercare plans for successful community reintegration.
- Provided therapeutic crisis intervention techniques when necessary to de-escalate potentially harmful situations involving patients or staff members.
- Facilitated group therapy sessions focused on topics such as stress management, emotion regulation, interpersonal effectiveness, and problem-solving skills.
- Demonstrated cultural competence through respectful interactions with diverse patient populations, adapting nursing interventions as necessary to meet their unique needs.
- Participated in ongoing professional development opportunities related to behavioral health nursing best practices for continuous improvement in clinical knowledge and skillset.
- Improved patient outcomes by consistently providing high-quality, evidence-based nursing care to behavioral health patients.
- Administered medications and assessed side effects, successes and failures of new medications.
- Educated patients and families about mental health, diagnoses and treatment options.
Remote Patient Care Observer
Frederick Memorial Healthcare System (FMH)
06.2020 - 10.2021
- Monitored patients and redirected unsafe behavior, maintained safe environment remain calm in crisis and urgent situations
- Provided remote patient monitoring
- Implemented Telehealth communication interventions
- Informed RN of any changes in status, patient noncompliance, or safety concern
- Collaborated with nursing healthcare team
- Managed remote patient technology independently and accurately
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Provided guidance and recommended coping mechanisms for patients experiencing withdrawal symptoms
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environments.
- Ensured safety compliance during fieldwork activities by adhering to established protocols and guidelines at all times.
- Aided in decision-making processes through the timely submission of comprehensive observation reports to project leaders.
- Maintained a high level of accuracy in data collection by regularly reviewing and updating observation protocols, ensuring consistency across all team members.
- Supported research efforts through the meticulous organization and maintenance of field equipment, ensuring optimal performance during observations.
Therapeutic Day Treatment Counselor
Crossroads Counseling Center
01.2014 - 06.2015
- Maintained and updated patient records, changes in service plans, and treatment reports
- Maintained documentation in compliance with Medicaid standards
- Updated treatment team on patient plan of care and progress
- Provided crisis intervention in response to emergencies, building and maintaining rapport to deescalate crisis situations
- Managed remote observation technology independently and accurately
- Supported patients and provided guidance, recommended coping techniques as appropriate.
Psychiatric Technician
North Spring Behavioral Healthcare
08.2013 - 01.2015
- Provided care for children and adolescents in behavioral health residential treatment facility
- Facilitated daily groups and supervise floor team of two Mental Health Technicians
- Created weekly recreational therapy activities that included ropes challenge course
- Coordinated with doctors, therapists, and teachers to implement cohesive patient programming to help ensure academic metrics are met
- Maintained a safe environment and managed patients in crisis and urgent situations.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
- Conducted initial intake assessments for new patients, gathering essential information needed for proper diagnosis and treatment planning.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Supported patient confidentiality in accordance with HIPAA regulations.
Education
Bachelor of Science - Nursing
Capella University
08.2024
Associate of Science - Nursing
Frederick Community College
Frederick12.2021
Bachelor of Arts - Psychology
George Mason University
Fairfax, VA05.2013
Skills
- Charge nurse/supervisory experience
- Patient advocate
- Clinical research
- Medication Administration
- Nurse Leadership/Management
- Nonviolent crisis intervention
- Trauma informed care
- Google Suite
- Microsoft Office
- Discharge planning
- Infection control measures
- Compassion and Empathy
- Care Plan Development
- Case Management
- At-risk patient care
Certification
- BLS/CPR
- CPI/Crisis intervention certification
- NIHSS Stroke scale certification
- Sepsis Alliance: Sepsis for Nurses
- ASISST (Applied Suicide Skills intervention Training)
- RN, 08/01/24
Timeline
Registered Nurse - Crisis Stabilization Unit
Meritus Medical Center
03.2024 - Current
Charge Nurse Clinical Research
CBH Health, LLC
06.2023 - Current
Registered Nurse, Behavioral Health
Dominion Hospital
07.2022 - 11.2024
Remote Patient Care Observer
Frederick Memorial Healthcare System (FMH)
06.2020 - 10.2021
Therapeutic Day Treatment Counselor
Crossroads Counseling Center
01.2014 - 06.2015
Psychiatric Technician
North Spring Behavioral Healthcare
08.2013 - 01.2015
Bachelor of Science - Nursing
Capella University
Associate of Science - Nursing
Frederick Community College
Bachelor of Arts - Psychology
George Mason University