Anna Merritt
Hudson,Florida
Summary
Accomplished Customer Engagement Leader at PetSmart, adept in aquatic, reptile, and small animal care, with a proven track record in enhancing customer relationships and staff supervision. Excelled in multitasking and organization, significantly improving department efficiency and customer satisfaction. Demonstrates exceptional retail sales customer service and cash management skills, ensuring operational excellence.
Overview
4
4
years of professional experience
Work History
Customer Engagement Leader
PetSmart
Hudson, FL
01.2024 - 01.2025
- Developed strong customer relationships to encourage repeat business.
- Trained and mentored new cashier team members to promote productivity, accuracy, and friendly customer service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided timely responses to customers' inquiries, complaints, comments, or concerns via phone, email, or feedback surveys.
- Managed the Pet Care Department to include weekly inventory, ordering supplies, training of new associates, and managing the pet care staff. Kept the department in standard operating procedures, and kept track of the proper feeding and health issues with the pets.
- As the closing manager was responsible for the recovery of the store, reconciling the registers, safe, and preparing the deposits.
- Management of associates to ensure that their duties are completed on a daily basis.
- Securing the building when closed, at the end of the shift.
- Maintained a clean, organized, and safe environment for an optimal shopping experience.
- Unloaded arriving product stock, and moved it to store display areas.
Pet Care Specialist
PetSmart
Springhill, FL
07.2021 - 01.2024
- Handled customer complaints professionally in order to resolve issues quickly and efficiently.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Cleaned pet enclosures on a regular basis.
- Provided pet owners with detailed instructions and guidelines on how to properly care for their pets.
- Observed animal behavior closely for signs of stress or illness that could require medical attention.
- Processed sales transactions to prevent long customer wait times.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
Education
Associate of Applied Science - Accounting And Business Management
Bryant And Stratton
Syracuse, NY05-2000
Skills
- Aquatic, Reptile and small animal pet care
- Multitasking and organization
- Product promotion
- Paperwork processing
- Retail sales customer service
- Cash Management
- Transaction Processing Skills
- Supervision of Staff
Timeline
Customer Engagement Leader
PetSmart
01.2024 - 01.2025
Pet Care Specialist
PetSmart
07.2021 - 01.2024
Associate of Applied Science - Accounting And Business Management
Bryant And Stratton