Anna Micale
Cleveland Heights
Summary
Dynamic Assistant Manager with a proven track record at Pacific Sunwear, specializing in team leadership and process improvement strategies. Expert in enhancing customer satisfaction and streamlining operations, leading to a significant improvement in employee effectiveness. Skilled in financial management and conflict resolution, adept at fostering a positive workplace culture and driving business development.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Pacific Sunwear
Beachwood
09.2023 - Current
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Implemented quality control measures to uphold company standards.
- Worked with the store manager to organize, plan, and implement strategies. I also coordinate retail store operations and ensure that employees meet store schedules and objectives.
- Established processes for monitoring customer satisfaction levels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Homeschooled
University HeightsSkills
- Budget assistance
- Sales monitoring
- Recruiting and interviewing
- Orientation and training
- Business development understanding
- Closing oversight
- Vendor relationship management
- Process improvement strategies
- Employee engagement
- Financial management
- Inventory management
- Retail operations
- Compliance
- Time management
- Sales forecasting
- Multitasking and organization
- Orientating and training
- Performance reviewing
- Strategic thinking
- Goal setting
- Schedule oversight
- Staff training and development
- Scheduling and planning
- Project management abilities
- Promotional planning
- Performance evaluation
- Rewards program oversight
- Customer service and satisfaction
- Employee performance evaluation
- Task delegation
- Financial reporting
- Employee supervision
- Team leadership
- Customer service
- Decision-making
- Policy enforcement
Timeline
Assistant Manager
Pacific Sunwear
09.2023 - Current
High School Diploma -
Homeschooled
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