Anna Miller
Wilmington,NC
Summary
Knowledgeable and compassionate therapist with nearly 10 years of experience as a fully licensed LCMHC and 4 years as a TFCBT rostered therapist. Extensive experience with data analysis, directing and writing grants, clinical supervision and consultation, case management, and collaboration with community partners/MDTs. Focused on supportive relationships, increasing access to trauma-informed/focused services, and implementation of evidence-based interventions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director, C.R.E.A.T.E. Hope Program
Boys and Girls Homes of North Carolina, Inc.
Lake Waccamaw, NC
05.2020 - 05.2023
- Directed a Governor's Crime Commission funded program, offering trauma-informed and trauma-focused therapy, advocacy, and case management for child crime victims and their families.
- Managed the clinical, administrative, and day-to-day operations of C.R.E.A.T.E. Hope and supervised a team of 5 licensed therapists across 3 office locations at Carolyn's Kaleidoscope Child Advocacy Center (CAC).
- Oversaw grant responsibilities by setting objectives and goals, monitoring data, evaluating program fidelity and effectiveness. Wrote comprehensive quarterly and yearly reports for entities involved in grant funding from the Governor's Crime Commission.
- Enhanced partners' understanding of trauma-informed approaches by delivering mental health consultation, resources, and trauma-related training during the monthly Multidisciplinary Team (MDT) meetings.
- Managed a team of graduate interns, fostering partnerships with multiple universities to enhance their understanding and experience within a trauma-informed outpatient environment.
- Oversaw the entire transition process from pro bono offerings to Medicaid billing services and implemented electronic medical records system as per NCDHHS requirements.
- Supervised utilization management matters for clients at CREATE Hope.
- Offered round-the-clock crisis consultation, same-day risk assessments, and comprehensive case management for individuals facing mental health crises.
- Maintained a caseload, including high-acuity TFCBT cases.
- Successfully increased program caseload from less than 20 clients to a 85 clients receiving trauma-informed therapy and advocacy at any given time.
- In 4 years C.R.E.A.T.E. Hope provided therapy and case management to over 200 child victims of crimes in rural North Carolina.
- Ensured compliance of program and service documentation, client health records, and quality assurance initiatives with NCDHHS manual, Managed Care Organizations, Governor's Crime Commission, and various funding sources.
Therapist and Team Lead, Intensive In Home
Pride In North Carolina
Wilmington , NC
07.2015 - 11.2016
- Provided individual and family therapy to children and adolescents who were at risk of out-of-home placement due to challenges related to mental illness.
- Conducted thorough assessments, identifying client needs and creating tailored treatment plans.
- Delivered case management services and successfully coordinated service delivery to clients while assisting with accessing community resources.
Therapist and Team Lead, Intensive In Home
Coastal Southeastern United Care
Shallotte, N.C.
07.2012 - 07.2015
- Provided individual and family therapy to children and adolescents at risk of out-of-home placement due to challenges related to mental illness.
- Conducted comprehensive assessments for adults with challenges related to Severe and Persistent Mental Illnesses (SPMIs).
- Specialized in supporting high-acuity individuals during transitions from acute hospitalization to residential or PRTF placements.
- Delivered case management services and successfully coordinated service delivery to clients while assisting with accessing community resources.
Qualified Professional, Intensive In Home
Assisted Care, Inc.
Wilmington , NC
12.2011 - 07.2012
- Provided mental health interventions, intensive case management, and crisis interventions for children and adults facing mental health or substance abuse challenges.
- Identified and addressed client needs through creation of personalized treatment plans while working collaboratively with other professionals to ensure successful outcomes.
- Delivered case management services and successfully coordinated service delivery to clients while assisting with accessing community resources.
Targeted Case Management/Day Treatment
Evergreen Behavioral Management
Wilmington, N.C.
05.2008 - 06.2011
- Offered both Day Treatment and Targeted Case Management services to assist high risk adolescents with overcoming challenges including frequent school suspensions, truancy, and the potential for out-of-home placement.
- Delivered case management services and successfully coordinated service delivery to clients while assisting with accessing community resources.
Mental Health Partner
Baby F.A.S.T. Program
01.2009 - 05.2010
- Responsible for the facilitation of support group for high-risk teen parents and their families.
Education
M.A., Mental Health Counseling -
Webster University
10.2011
B.A., Psychology -
University of North Carolina Wilmington
05.2006
Skills
- Project Management
- Verbal and Written Communication
- Interpersonal Skills
- Clinical Supervision and Training
- Crisis Management and Intervention
- Legal and Ethical Decision Making
- Grant Management
- Flexibility/Adaptability
Certification
- Licensed Clinical Mental Health Counselor (LCMHC), 06/2014 - present, License # 9325
- Licensed Professional Counselor Associate (LPCA), 03/2012 - 06/2014
- Advanced Training Institute in Trauma Focused Cognitive Behavior Therapy (TFCBT), learning collaborative graduate through North Carolina Child Treatment Program, 12/2021 - present
Conferences and Courses
- Trauma Focused Cognitive Behavior Therapy, NC Child Treatment Program Advanced Learning Collaborative (49 hours) 2020-21; MUSC TFCBT web (11.5 hours) 2020
- Victim Assistance Training (12.5. hours), Office for Victims of crime Training and Technical Assistance Center (OVC-TAC) 2020
- National Child Advocacy Center (15.5 hours), 2020
- Overview of Child Victimization Psychological and Behavioral Impact Social and Health Consequences, MUSC, 05/2020
- Impact of Trauma on Early Brain Development, National Child Traumatic Stress Network 09/2020
- Strengthening Families - September 2015
Timeline
Director, C.R.E.A.T.E. Hope Program
Boys and Girls Homes of North Carolina, Inc.
05.2020 - 05.2023
Therapist and Team Lead, Intensive In Home
Pride In North Carolina
07.2015 - 11.2016
Therapist and Team Lead, Intensive In Home
Coastal Southeastern United Care
07.2012 - 07.2015
Qualified Professional, Intensive In Home
Assisted Care, Inc.
12.2011 - 07.2012
Mental Health Partner
Baby F.A.S.T. Program
01.2009 - 05.2010
Targeted Case Management/Day Treatment
Evergreen Behavioral Management
05.2008 - 06.2011
M.A., Mental Health Counseling -
Webster University
B.A., Psychology -
University of North Carolina Wilmington
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