Anna Miller
Canton,OH
Summary
Results-driven and versatile professional with extensive experience in leadership, customer service, and operational management across diverse roles, including retail, shared housing, and front-of-house operations. Skilled in hiring, training, and coaching teams to exceed performance goals, while fostering a collaborative and inclusive environment. Adept at handling cash operations, payroll, inventory management, and shrink control to ensure financial accuracy and operational efficiency. Experienced in supporting individuals with mental health and substance use challenges, demonstrating empathy, conflict resolution, and resource coordination. Proven ability to adapt to dynamic environments, deliver exceptional customer experiences, and build strong relationships with teams, customers, and vendors.
Overview
23
23
years of professional experience
Work History
CSA Supervisor
AVI Foodsystems
03.2024 - Current
- Collaborate with department heads and teams to identify workforce gaps and develop job descriptions based on organizational needs.
- Define key qualifications, skills, and experience required for the role.
- Review resumes, cover letters, and applications to shortlist potential candidates.
- Use applicant tracking systems (ATS) to organize and evaluate applications.
- Schedule and conduct interviews, either individually or as part of a panel.
- Assess candidates’ qualifications, cultural fit, and alignment with company goals.
- Ask targeted questions to evaluate technical and soft skills.
- Compare candidates, considering team dynamics and long-term potential.
- Make final hiring decisions in collaboration with relevant supervisory and management teams.
- Work with HR and management team to ensure smooth onboarding and training for new hires.
CSA Floater
AVI Foodsystems
03.2024 - Current
- Travel between locations on short notice to address urgent staffing needs.
- Work closely with various teams and managers to fill staffing gaps or support peak periods.
- Adapt quickly to different work environments.
- Provide training or guidance to new team members when required.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Participated in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Collaborated with other departments to guarantee customer satisfaction.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
- Contribute to the overall efficiency and success of the team.
Assistant Store Manager
Family Dollar
11.2023 - 03.2024
- Supported the store manager in overseeing daily operations, ensuring customer satisfaction, and meeting sales goals.
- Served as a leader and role model for the staff, handling responsibilities ranging from employee supervision to inventory management.
- Provide direction, delegate tasks, and monitor team performance.
- Step into the manager's role in their absence.
- Support the store manager in achieving sales targets and key performance indicators (KPIs).
- Oversee daily store operations, including opening and closing procedures.
- Ensure the store is clean, organized, and visually appealing, maintaining merchandising standards.
- Manage inventory levels, restock products, and assist in inventory audits.
- Handle cash, process transactions, and perform end-of-day reconciliations.
- Monitor financial records to ensure accuracy and report any discrepancies to the store manager.
- Monitor productivity and adjust workloads as needed to meet operational demands.
- Ensure employees adhere to company policies, procedures, and safety guidelines.
- Maintain compliance with local, state, and federal regulations.
- Identify operational challenges and implement solutions to improve efficiency.
- Make decisions on the spot to address urgent situations, such as staffing shortages or customer complaints.
- Collaborate with the store manager to plan and execute promotional events or sales campaigns.
- Monitor and report on store performance, providing recommendations for improvement.
- Build relationships with customers and the local community to drive store loyalty.
- Collaborated with vendors to address supply issues, resolve discrepancies, and improve service quality, ensuring seamless store operations and mutual business success.
Residential Supervisor
SJ Lettings and Ark Housing
02.2017 - 06.2020
- Provided support and advocacy for individuals with substance use and mental health challenges in shared accommodation settings, fostering a safe and supportive living environment.
- Conducted regular assessments of facility conditions to identify areas needing maintenance or improvement, ensuring optimal living conditions for residents.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Ensured adherence to all national, county, and local regulations governing residential facilities through consistent monitoring and timely updates to policies as needed.
- Coordinated with community resources to provide additional support services for residents such as mental health counseling, food banks, and accessing charitable donations.
- Served as a key liaison between the residential facility and regulatory agencies during inspections.
Assistant StoreManager
Dollar General
07.2007 - 07.2010
- Open and close the store, ensuring all security protocols are followed.
- Perform daily cash reconciliation, prepare deposits, and review sales reports.
- Review and approve employee timecards to ensure accuracy in payroll processing.
- Monitor labor costs and schedule staff efficiently to align with budget and operational needs.
- Implement and enforce loss prevention strategies to reduce shrink and improve profitability.
- Investigate inventory discrepancies and resolve issues promptly in collaboration with store management.
- Train staff on loss prevention best practices, ensuring adherence to company policies.
- Oversee inventory levels, conduct stock counts, and manage restocking to maintain product availability.
- Coordinate with vendors to ensure timely deliveries and resolve supply chain issues.
- Assist with recruiting, interviewing, and onboarding new employees.
- Provide hands-on training and coaching to develop team members' skills and ensure performance goals are met.
- Evaluate staff performance and provide feedback to drive individual and team growth.
- anage daily cash operations, including till audits, safe counts, and preparing deposits.
- Ensure compliance with cash-handling procedures to minimize discrepancies.
- Resolve cash-related issues quickly and accurately.
Front of House Manager
Shells Seafood Restaurant
01.2002 - 04.2007
- Oversee daily front-of-house operations to ensure a positive customer experience.
- Handle customer complaints and resolve issues promptly to maintain satisfaction and loyalty.
- Recruit, train, and manage front-of-house staff, including servers, hosts, and bartenders.
- Create and manage staff schedules to ensure adequate coverage during peak and off-peak hours.
- Monitor staff performance and provide feedback, coaching, and recognition to drive team success.
- Conduct pre-shift meetings to communicate goals, special events, and service expectations.
- Ensure the cleanliness, organization, and readiness of the front-of-house area, including dining spaces, bars, and restrooms.
- Monitor the flow of service to optimize table turnover and minimize wait times.
- Oversee cash registers, manage daily cash reconciliations, and prepare deposits.
- Monitor sales and revenue, ensuring accurate reporting and adherence to financial policies.
- Handle POS system operations and resolve transactional discrepancies.
- Enforce health, safety, and sanitation standards, ensuring compliance with local regulations.
Conduct routine inspections to identify and address any issues in the front-of-house area. - Enforce health, safety, and sanitation standards, ensuring compliance with local regulations.
Conduct routine inspections to identify and address any issues in the front-of-house area. - Enforce health, safety, and sanitation standards, ensuring compliance with local regulations.
Conduct routine inspections to identify and address any issues in the front-of-house area. - Enforce health, safety, and sanitation standards, ensuring compliance with local regulations.
Conduct routine inspections to identify and address any issues in the front-of-house area. - Enforce health, safety, and sanitation standards, ensuring compliance with local regulations.
- Conduct routine inspections to identify and address any issues in the front-of-house area.
- Work closely with the kitchen team to ensure timely and accurate delivery of food and beverages.
- Facilitate communication between front-of-house and back-of-house staff to address service gaps.
Education
GED -
Robert E Lee High School
JacksonvilleSkills
- Proven ability to lead, motivate, and develop teams to achieve performance goals
- Skilled in providing exceptional customer experiences and resolving complaints effectively
- Adept at prioritizing tasks, managing schedules, and meeting deadlines in fast-paced environments
- Experienced in monitoring inventory levels, conducting audits, and minimizing shrinkage
- Proficient in managing cash operations, processing transactions, and ensuring accuracy in financial records
- Experienced in recruiting, onboarding, and developing employees to strengthen team performance
- Strong interpersonal skills for working with diverse populations, including individuals with unique challenges
- Skilled in adjusting to different roles, responsibilities, and environments while maintaining consistent performance
Timeline
CSA Supervisor
AVI Foodsystems
03.2024 - Current
CSA Floater
AVI Foodsystems
03.2024 - Current
Assistant Store Manager
Family Dollar
11.2023 - 03.2024
Residential Supervisor
SJ Lettings and Ark Housing
02.2017 - 06.2020
Assistant StoreManager
Dollar General
07.2007 - 07.2010
Front of House Manager
Shells Seafood Restaurant
01.2002 - 04.2007
GED -
Robert E Lee High School