Dynamic quality control leader with a proven track record at Collins Bus Corporation, enhancing efficiency through continuous improvement initiatives. Skilled in ISO standards and product inspection, I excel in teamwork and problem-solving, significantly reducing rejection rates while fostering a customer-focused environment. Committed to delivering high-quality results and optimizing operational performance.
Experienced with implementing quality control measures and leading teams to maintain high standards. Utilizes root cause analysis and problem-solving techniques to resolve issues promptly. Knowledge of regulatory compliance and team collaboration, ensuring consistent and reliable outcomes.
Quality control professional with solid history of driving process improvements and maintaining stringent standards. Known for effective team collaboration and delivering consistent, high-quality results. Skilled in root cause analysis, regulatory compliance, and adaptable to changing project needs, ensuring reliability and flexibility.
Overview
28
28
years of professional experience
Work History
East Side Quality Control Lead
Collins Bus Corporation
06.2016 - 01.2025
Collaborated with production teams to address and resolve identified issues, reducing overall rejection rates.
Championed continuous improvement initiatives aimed at optimizing efficiency within the quality control department.
Participated in industry conferences and networking events to deepen knowledge of emerging trends, technologies, and best practices in quality control operations, bringing valuable insights back to the team for ongoing improvements.
Managed budgets related to quality control operations, ensuring resources were allocated effectively while minimizing costs where possible without compromising on performance standards or regulatory compliance requirements.
Line Assembler
Takako
03.2014 - 02.2015
Collaborated with team members to meet production deadlines and maintain a consistent workflow.
Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
Assembled components with minimal supervision, exceeding expected project milestones.
Cashier
Dollar General Store
02.2013 - 02.2014
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Built relationships with customers to encourage repeat business.
East Side 2nd Shift Charge Nurse
Sterling Presbyterian Manor
03.2009 - 01.2013
Streamlined shift operations, implementing effective communication strategies among staff members.
Reduced hospital readmissions for chronic conditions by developing targeted discharge plans that emphasized education and follow-up care coordination.
Collaborated with physicians to develop individualized care plans tailored specifically to each patient''s unique needs while considering their personal preferences or values.
Maintained high standards of patient safety by diligently monitoring adherence to established protocols and guidelines.
Optimized patient experience by addressing concerns promptly and compassionately, ensuring their needs were met throughout their stay.
Conducted thorough handovers at each shift change to promote continuity of care for all patients under supervision.
Promoted evidence-based practice, staying up-to-date on the latest research and integrating findings into clinical decision-making processes.
Enhanced staff performance by providing ongoing mentoring, feedback, and support to nursing team members.
Ensured timely delivery of medications and treatments by effectively prioritizing tasks and delegating responsibilities.
Improved patient care by efficiently managing the shift and coordinating with interdisciplinary teams.
Cultivated a positive work environment by fostering open communication channels between staff members for collaborative problem-solving efforts.
Improved overall shift efficiency by identifying opportunities for process improvement and implementing strategies to reduce bottlenecks or redundancies.
Prevented medication errors through vigilant double-checking processes, identifying potential discrepancies before they reached the patient''s bedside.
Promoted infection control by ensuring strict adherence to proper hand hygiene and personal protective equipment usage protocols among staff members.
Conducted daily shift briefs to inform staff of changes in patient care assignments.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Educated family members and caregivers on patient care instructions.
Monitored patient reactions after administering medications and IV therapies.
Managed patients recovering from medical or surgical procedures.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Implemented care plans for patient treatment after assessing physician medical regimens.
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Human Resources and Medical Records Keeper
Infinia Health Care/Oakwood Villa
04.2001 - 07.2006
Facilitated timely retrieval of information by responding efficiently to internal and external requests for records access.
Improved record accuracy by diligently reviewing and verifying data entries.
Ensured data security by implementing stringent access controls and confidentiality protocols for sensitive records.
Maintained up-to-date knowledge of industry regulations, ensuring compliance in all recordkeeping processes.
Reduced errors in recordkeeping by conducting regular audits and rectifying discrepancies.
Championed adherence to document retention schedules, proactively disposing of obsolete materials per established guidelines.
Supported company growth by managing an expanding volume of records while maintaining high standards of organization and accessibility.
Conducted periodic reviews of policies and procedures related to recordkeeping, recommending updates as necessary to maintain alignment with evolving regulatory requirements.
Promoted best practices in recordkeeping through participation in professional associations and ongoing education opportunities.
Optimized storage space utilization with effective organization strategies that maximized capacity without compromising accessibility or compliance requirements.
Managed seamless transitions during systems upgrades or migrations, ensuring minimal disruption to workflows and data integrity preservation throughout the process.
Transportation of Residents to Appointments
Oakwood Villa
03.2001 - 07.2006
* Maintained all residents doctor appointments for each month and transported them to and from the appointments
* Scheduled doctor appointments accordingly with each resident
Fostered a positive atmosphere within the residence by cultivating strong relationships among staff members.
* Provided feed back from the Physician according to each resident plan of care
Head Cook/Kitchen Aide/CNA
Sterling Presbyterian Manor/Oakwood/Pleasent View
05.1997 - 02.2000
Placed orders to restock items before supplies ran out.
Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
Inspected freezer and refrigerator daily to check and maintain proper temperatures.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
Cleaned and organized kitchen stations to promote team efficiency.
Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
Provided exceptional customer service when needed, responding diplomatically to guest concerns or requests.
Operated standard kitchen equipment with focus on safety and sanitation.
Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
Developed strong time-management skills, balancing multiple responsibilities while maintaining focus on task completion throughout shifts.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Labeled and stored all food items correctly and checked expiration dates routinely.
Managed time to juggle multiple tasks simultaneously with ease.
Followed recipes and chef instructions to prepare food correctly.
Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Transported food items from storage areas to kitchen for prepping.
Operated kitchen equipment in accordance with manufacturer instructions.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Learned other teammates' work tasks to train as backup.
Followed food safety practices and sanitation guidelines.
Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Prepared sandwiches, salads and other specialty items according to customer specifications.
Transported patients between rooms and appointments or testing locations.
Upheld infection control and prevention policies across different patient-facing areas.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Delivered high-quality care to [Type] patients in hospital facility.
Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Reduced patient stress levels through effective communication and active listening skills.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Provided emotional support for patients during challenging times, fostering a positive healing environment.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Documented patient information and care activities in electronic health record.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Facilitated personal hygiene management, feeding and ambulation.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Helped patients complete range of motion exercises to prevent loss of function during care.
Prevented cross-contamination by cleaning and sterilizing equipment.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Supported needs of [Number]+ residents under long-term care.
Followed directions of licensed nurses to administer medications and treatments.
Education
Associate of Applied Science - Nursing
Barton County Community College
Great Bend, KS
03-2009
No Degree - Medication Aide/Medical Records Certificate
Hutchinson Community College
Hutchinson, KS
03-2003
No Degree - Certified Nurse Aide/Restorative Aide
Pratt Community College
Pratt, KS
09-1999
High School Diploma -
Sterling High School
Sterling, KS
05-1998
Skills
Quality control tools
Customer focus
Documentation review
Quality management systems
Product inspection
ISO standards
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Multitasking
Timeline
East Side Quality Control Lead
Collins Bus Corporation
06.2016 - 01.2025
Line Assembler
Takako
03.2014 - 02.2015
Cashier
Dollar General Store
02.2013 - 02.2014
East Side 2nd Shift Charge Nurse
Sterling Presbyterian Manor
03.2009 - 01.2013
Human Resources and Medical Records Keeper
Infinia Health Care/Oakwood Villa
04.2001 - 07.2006
Transportation of Residents to Appointments
Oakwood Villa
03.2001 - 07.2006
Head Cook/Kitchen Aide/CNA
Sterling Presbyterian Manor/Oakwood/Pleasent View
05.1997 - 02.2000
Associate of Applied Science - Nursing
Barton County Community College
No Degree - Medication Aide/Medical Records Certificate