Anna Miramontes
Leemore,CA
Summary
Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Twenty6
04.2024 - 06.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Retail Sales Associate
Jcpennys
11.2021 - 09.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier
BNP Paribas Open
03.2023 - 03.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front space.
- Stocked and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the sales environment.
Seasonal Worker
Spirit Halloween Store
09.2021 - 11.2021
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
Education
No Degree - Medical Assistant
Medcertify
05-2025
High School Diploma -
La Quinta High School
La Quinta, CA05-2021
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cash handling
- Scheduling
- Cleanliness and hygiene
- Relationship building
- Guest relations
- Payment processing
- POS system operations
- Hospitality
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Twenty6
04.2024 - 06.2024
Cashier
BNP Paribas Open
03.2023 - 03.2023
Retail Sales Associate
Jcpennys
11.2021 - 09.2023
Seasonal Worker
Spirit Halloween Store
09.2021 - 11.2021
No Degree - Medical Assistant
Medcertify
High School Diploma -
La Quinta High School
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