Anna Miranda
Windermere,FL
Summary
Dependable Residence Life Manager committed to supporting staff and students in all facets of campus life, including emotional guidance and campus safety. Positive and clear communicator with exceptional problem-solving abilities in a fast-paced residential environment. Dedicated to consistent communication, relationship-building and conflict resolution skills with restorative approaches with both staff and students.
Overview
9
9
years of professional experience
Work History
Assistant Director of Residential Life
Windermere Preparatory School - Nord Anglia
02.2022 - Current
- Manage team of 27 Dorm Parents overseeing 6 houses and 126 students
- Live on campus full time
- Manage staff schedule and daily schedule
- Review and submit hourly staff timesheets biweekly
- Lead procedures behind campus openings and closings
- Utilized more resources in Reach
- Advise dorm parents in handling tough situations to resolve problems
- Handle Parent Communications for more difficult conversations and consequences
- Implemented Emergency Response Systems through Reach for entire Boarding program including Fires, Intruders, Tornados, and Severe Weather
- Further developed record keeping on students through Reach Pastorals and Duty Reports
- Implement strategies to increase student recruiting, engagement and retention
- Enforce rules and regulations to maintain order and safety in residence hall
- Improved policies and procedures to maximize student safety and campus security
- Mediate conflict to provide safe and secure environment through policy enforcement
- Provide crisis management and intervention during emergency situations
- Biweekly full campus inspections to check security systems, damage to properties and house cleanliness
- Collaborate with Administration Team to maximize effective and efficient operations
Manager of Residential Life
North Broward Preparatory School - Nord Anglia
08.2021 - 01.2022
- Managed team of 15 dorm parents and 30+ Resident Assistants overseeing dormitory of 260 students ranging from 11 to 18 years of age
- Conducted inspections of dormitory for security purposes and identify issues requiring immediate resolution
- Collaborated with administration for opening and closing of year and holidays
- Responded to emergencies with exceptional knowledge in campus crisis protocols
- Lived on campus full time and assist with on call rotations
- Communicated regularly with guardians of residents
- Created and implemented monthly schedules, student transportation and assignments for staff
- Supervised Dorm Parent Advisory Groups
- Evaluated team performance and hold staff accountable through regular check-ins in addition to annual reviews
- Reviewed and submitted hourly staff timesheets biweekly
- Guided students to integrate into both academic and social communities on campus
- Prioritized students ' transition into new living environments and build strong relationships with students
- Mediated both staff and student conflict to provide safe and secure environment through policy enforcement
- Established consistent relationships with staff and students to maintain professional boundaries
- Maintained communication with students' counselors, instructors and staff members to promote supportive environment
- Lead student leadership program within dormitory where students receive 100 community service hours by end of school year
- Experienced with REACH and Magnus Health
Senior Campus Coordinator
Amerigo Education
11.2019 - 11.2020
- Continued to do everything listed under Campus Coordinator role with experience listed below added
- Responded quickly to crisis situations to immediately determine level of assistance needed
- On Call Rotations to ensure campus safety
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Trained new Campus Coordinators and Resident Assistants hired
- Scheduled staff and ensured coverage
- Handled behavioral and physical well-being meetings with students through restorative measures
- Helped analyze program effectiveness
- Assisted with any campus tours, campus hosts, or virtual tours
- Ran the social media platforms for the campus on Instagram, Twitter & Facebook
Campus Coordinator
Amerigo Education
07.2018 - 11.2019
- Live In Campus Coordinator for 70 international students
- Mentored student educational journey
- Scheduled meetings with at-risk students to discuss methods for improving grades and bolstering learning opportunities.
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success
- Assigned Advisory Group of 15-20 students
- Provided counseling and emotional support to help students cope with transition, loss, depression and more
- Established professional rapport with students, building lasting relationships with students of various ages and from all cultures
- Promoted to University Guidance Counselor for all students and planned and led monthly workshop programs
- Biweekly parent communication with both personal and academic updates
- Conducted quarterly student assessments to determine progress and establish University Guidance goals for each student to ensure they are on track to attend spectacular university
Resident Assistant
Lindenwood University
05.2015 - 05.2018
- Worked in Residence Life office 20 hours per week performing front desk duties that included but not limited to answering phones, record-keeping, dormitory tours and administrative work
- Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students
- Attended workshops to learn how to increase program development
- Maintained clean and well-organized environment to promote happiness and safety
- Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs
- Responded to crisis situations when severe mental health and behavioral issues arose
- Filed necessary reports and paperwork documenting crisis situations and resident welfare
- Provided counseling to residents for social issues, mental health problems, and more
Education
Bachelor of Arts - Business Administration
Lindenwood University
Saint Charles, MO05.2018
Skills
- Scheduling Management
- Staff Training and Development
- Student Social and Emotional Development
- Conflict Resolution
- High performance standards
- Facility management
- First Aid/CPR
- REACH Software Proficiency
Timeline
Assistant Director of Residential Life
Windermere Preparatory School - Nord Anglia
02.2022 - Current
Manager of Residential Life
North Broward Preparatory School - Nord Anglia
08.2021 - 01.2022
Senior Campus Coordinator
Amerigo Education
11.2019 - 11.2020
Campus Coordinator
Amerigo Education
07.2018 - 11.2019
Resident Assistant
Lindenwood University
05.2015 - 05.2018
Bachelor of Arts - Business Administration
Lindenwood University
Similar Profiles
Gretchen NaylonGretchen Naylon
Campus Store/Retail Sales Associate at Nord Anglia/Windermere Preparatory SchoolCampus Store/Retail Sales Associate at Nord Anglia/Windermere Preparatory School
Iraida Zoheb KhanIraida Zoheb Khan
Learners Assistant at Nord Anglia International SchoolLearners Assistant at Nord Anglia International School
Emma SmithEmma Smith
Online Admissions Consultant at Nord Anglia International School DubaiOnline Admissions Consultant at Nord Anglia International School Dubai
Lawanda McCoyLawanda McCoy
Medical Courier — Healthcare Services at DCS DeliveryMedical Courier — Healthcare Services at DCS Delivery
Kaluv PetersonKaluv Peterson
Outdoor Vending at Walt Disney World and ResortsOutdoor Vending at Walt Disney World and Resorts