Anna Mitchell
Tampa,FL
Summary
I am a positive, hard working and experienced individual. I have history working with customer care, private care and cooperating business needs. With my bachelors degree in psychology, I have a high interest in the needs for child and senior care. With focusing on communication, patience, and problem-solving I am seeking to transition into new field where my skills can be applied. Fast paced, and busy settings have been part of my background with the knowledge of the steak and seafood restaurant industry. I offer a positive approach to all business and companies as I adapt to a new employment opportunities.
Overview
9
9
years of professional experience
Work History
Bank Teller
International Currency Exchange
02.2016 - 08.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring customer experience.
- Balanced cash drawers accurately at the end of each shift.
- Created honest relationships with regular consistent customers.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Handled New York Lottery retail and sales within the business.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- 50+ transactions a day.
Restaurant Server
Butcher Block Steakhouse
02.2016 - 08.2024
- Created warm and welcoming relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort.
- Enhanced customer satisfaction by providing attentive service during busy shifts.
- Handled parties of 20-30 people weekly.
- Started as a hostess, lunch server next, cocktail server, then dining room.
- Passionate about my work environment and customer care.
- Able to be placed in fast-faced crowded environment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Document Filer
Rand Hill Painters
01.2022 - 01.2024
- Reduced documents through tracking and organization methods.
- Created positive relationships with Rand Hill Painters clients.
- Honest with customers and their payment plans.
- Assisted in the transition physical documents into the system.
- Trusted within the community in handling checks, cash and other payments.
- Confidentiality when handling documents.
- Managed 10+ customer calls a shift.
Substitute Teacher
Glasgow Elementary School
11.2023 - 12.2023
- Built strong relationships with students to promote a positive learning environment.
- Supported student performance and provided feedback to inform instructions.
- Monitored student behavior and disciplined as needed.
- Developed lesson plans to associated with grade-level standards.
- Documented student progress and advancements.
- Promoted critical thinking skills by creating problem-solving activities into daily lessons.
- Completed half days for 4 hours and full days for 7 hours.
Respite Care Provider
Kristie Twining
01.2021 - 01.2022
- Engaged clients in recreational activities to promote social interaction.
- Supported patient comfort with compassionate and attentive support during daily activities.
- Coordinated transportation and errands to support client independence and mobility.
- Client had dementia and Alzheimer disease during caretaking companionship.
- Delivered personal care services, promoting dignity and respect for individuals.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring safety.
- Ensured over 24-hour in-home care service.
Education
Bachelor of Arts - Psychology
SUNY College At Plattsburgh
Plattsburgh, NY05-2022
Skills
- Multitasking and organization
- Strong customer service
- Time management
- Clear communication
- Approachable
- Behavioral observation
- Assertiveness
- Mental health awareness
- Hardworking
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Active listening
Accomplishments
- Earned certification in CPR
- Earned certification in First Aid
- Lesson plans to Afterschool program 'Project Connect'
- Certified Florida Food Service Worker
- Successfully trained 3 new tellers over a 2 month time period.
- Achieved balanced currency through effectively helping with counting and handling cash.
Timeline
Substitute Teacher
Glasgow Elementary School
11.2023 - 12.2023
Document Filer
Rand Hill Painters
01.2022 - 01.2024
Respite Care Provider
Kristie Twining
01.2021 - 01.2022
Bank Teller
International Currency Exchange
02.2016 - 08.2024
Restaurant Server
Butcher Block Steakhouse
02.2016 - 08.2024
Bachelor of Arts - Psychology
SUNY College At Plattsburgh
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