Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Anna M Olds

Toano,Virginia

Summary

Program Analyst with extensive experience in implementation planning and program evaluation. Proven track record in conducting feasibility studies, risk assessments, and data validation. Skilled in analyzing program operations and identifying areas for improvement, leveraging analytical expertise to enhance productivity. Strong communicator, effectively collaborating with team leaders to drive process improvements.

Overview

13
13
years of professional experience

Work History

Program Analyst

USDA, Administrative Service Center
Richmond, VA
11.2024 - Current
  • Served as Federal Agency Travel Administrator for approximately 2,000 employees.
  • Co-led Federal Travel Administrator efforts for FiOps, building new employee profiles in Concur system.
  • Reviewed all travel authorizations and vouchers for completeness before submission.
  • Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods, and team functions.
  • Resolved documentation deficiencies by certifying documents according to policy guidance.
  • Advised customers on domestic and international travel procedures, addressing inquiries effectively.
  • Interpreted travel regulations and developed standard operating procedures for compliance improvement.
  • Conducted training seminars on Concur system usage for new employees as needed.
  • Researched and led investigations into various areas to drive improvements and devise new processes.
  • Conducted record searches and coordinated with other units on procedural problems involving complex cases.
  • Performed research and analyzed content of records to make disclosure determinations.
  • Performed in-depth analysis to help solve diverse problems with program implementation and operations.
  • Offered input on key decisions and strategic plans, evaluating ongoing program data.
  • Documented company organization in multimedia presentations to explain organizational structure.
  • Interviewed team leaders and recommended new strategies for motivating team members to boost productivity.
  • Implemented unique methods and methodologies, which helped reduce, and resolve issues.
  • Devised new and improved records management programs to organize and protect data.
  • Reviewed established procedures to assess areas in need of improvement.

Program Assistant

USDA, FiOPS, VS, Administrative Service Center (ASC)
Toano, VA
03.2024 - 11.2024
  • Served as Federal Agency Travel Administrator, supporting travel for approximately 2000 employees.
  • Maintained detailed records of all program activities, data collection, and evaluation results.
  • Organized special events such as conferences, workshops, training sessions. for program participants.
  • Provided technical assistance to program participants by responding to inquiries via phone or email.
  • Collaborated with cross-functional teams to develop innovative solutions for complex challenges.
  • Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
  • Assisted in developing strategies to improve existing programs or create new ones based on stakeholder feedback or changing needs within the community served by the organization's services.
  • Co-led Federal Travel Administration for FiOps on Concur travel system and future replacements.
  • Entered new employees into CONCUR, building profiles and assigning routing chains.
  • Reviewed Authorizations and Vouchers for completeness, submitting them for approval.
  • Resolved documentation deficiencies by preparing and certifying documents per policy guidance.
  • Advised internal and external customers on travel procedures for domestic and international trips.
  • Interpreted regulations and identified needs for developing travel-related standard operating procedures.
  • Conducted training sessions on Concur, providing technical support to ensure smooth implementation.
  • Collaborated with other departments to ensure smooth delivery of services for program participants.

Program Assistant

USDA, FiOPS, VS, District 1
Richmond, VA
12.2014 - 03.2024
  • Served as District 1 Federal Agency Travel Administrator for approximately 195 employees.
  • Organized special events such as conferences, workshops, training sessions. for program participants.
  • Monitored progress on project timelines associated with each program activity or initiative.
  • Provided technical assistance to program participants by responding to inquiries via phone or email.
  • Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
  • Collaborated with cross-functional teams to develop innovative solutions for complex challenges.
  • Created informational materials about programs and services available to the public.
  • Assisted in developing strategies to improve existing programs or create new ones based on stakeholder feedback or changing needs within the community served by the organization's services.
  • Produced well-written, comprehensive reports and documents.
  • Coordinated logistics for activities and events.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Assisted management with planning and logistics for program activities.
  • Partnered with program management on recommendations, process improvements, and corrective action plans.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored office services mailbox for business support needs and requests.
  • Stocked inventory and ordered office and kitchen supplies.
  • Reserved and managed meeting room availability.
  • Participated in credit and collections activities.
  • Answered phones and routed voicemails to respective employees.
  • Provided HR administrative assistance to management team.
  • Received and distributed mail, letters and packages.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Reviewed and approved vendor invoices.
  • Loaded new employees into CONCUR travel system, building profiles and assigning routing chains.
  • Reviewed all Authorizations and Vouchers for completeness, submitting for approval.
  • Resolved documentation deficiencies by preparing and certifying documents based on policy guidance.
  • Advised internal and external customers on domestic and international travel procedures.
  • Interpreted travel regulations and developed standard operating procedures for compliance issues.
  • Tracked travel and purchasing activities using D1 Budget Travel and Purchasing Access Databases.
  • Managed timekeeping duties, ensuring accurate reporting of hours worked and leave status.

Health Systems Assistant (OA)

US Army Medical Command USA MEDDAC-OFC CO MACH
Fort Eustis, VA
12.2012 - 12.2014
  • Maintained current beneficiary and enrollment information across TRICARE programs, ensuring accuracy and consistency.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Archived confidential material using established procedures.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Entered data into databases accurately and efficiently.
  • Assisted in the development of new policies and procedures to improve operational efficiency.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Handled confidential information with discretion and integrity.
  • Gathered and sorted data for reports and files.
  • Greeted visitors, clients and guests in a professional manner.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Monitored office services mailbox for business support needs and requests.
  • Reserved and managed meeting room availability.
  • Answered phones and routed voicemails to respective employees.
  • Stocked inventory and ordered office and kitchen supplies.
  • Received and distributed mail, letters and packages.
  • Coordinated with Family Health Center Administrators to produce bi-weekly enrollment capacity reports.
  • Resolved enrollment discrepancies using extensive knowledge of benefits programs and database research.
  • Conducted interviews to determine program eligibility and address enrollment-related issues.
  • Managed Primary Care Manager by Name program, notifying beneficiaries of changes impacting enrollment.
  • Utilized various software systems, including CHCS and MS Office, to support enrollment processes.
  • Updated TRICARE Operations Program module, correcting data errors and maintaining uniformity.
  • Collaborated with Information Management Division to resolve complex system issues.

Time and Leave Clerk

VA Medical Center
Hampton, VA
11.2012 - 12.2012
  • Company Overview: This is a federal job
  • Coordinates with the supervisor on labor, leave and overtime errors for correction.
  • Inputs some categories of labor corrections into the SDC correction application.
  • Transfers overtime time and leave data from SDC Daily reports to employees Time and Attendance Sheets processed to ATAAPS each pay period, ensures completeness prior to approval of supervisor.
  • Work involves applying a variety of reporting procedures concerned with classifying various types of leave and overtime, forwarding supporting leave documentation as required.
  • Reviews and tracks lack of required data and contacts appropriate supervisor to obtain needed information.
  • Performs other duties as assigned.
  • Knowledge of well-established practices, procedures, methods and instructions for processing time and attendance (T&A) reports.
  • Knowledge is required to update employee pay records and to correct obvious errors in processing T&A sheets.
  • Knowledge of commonly used codes, forms, and procedures for processing T&A sheets.
  • Skill in basic arithmetic calculations for computing bi-weekly balance leave records for the transfer of T&A data from SDC Daily Time and Attendance Sheets to computerized T&A reporting sheets.
  • Uses initiative in carrying out recurring assignments such as daily distribution of reports.
  • Supervisor advises incumbent of changes in work methods and provides instructions for new work.
  • Supervisor assists on difficult work encountered.
  • Work is spot checked for completeness and accuracy.
  • Guidelines used include procedural manuals, oral and written instructions for coding and processing T&A reports.
  • They cover rules and regulations pertaining to General Schedule and Wage Grade time and leave.
  • Written instructions which provide specific directions for performing various T&A reports are readily available.
  • Works in strict adherence to the guidelines.
  • Situations not covered by the guidelines must be referred to the supervisor.
  • Review reports of accuracy, discussing discrepancies with supervisors.
  • The processing involves using similar procedures for completing information on employee time sheets by ensuring: all pertinent information is provided and appropriate signatures are obtained; and correctness of factual and numerical data, such as social security number and total number of hours worked or on leave.
  • Tasks are performed repeatedly each pay cycle in accordance with established procedures.
  • Work of subject position involves applying leave rules, regulations and procedures for processing time cards and T&A reports.
  • The reports prepared directly by incumbent facilitate the payroll processing work performed by others in the employing agency.

Medical Support Assistant

VA Medical Center
Beckley, WV
04.2012 - 11.2012
  • Company Overview: This is a federal job
  • Schedules patients with emergent or urgent medical needs or be scheduled to receive care as soon as practicable, independent of service-connected (SC) status and whether care is purchased or provided directly by the VA.
  • Schedules appointments in accordance with current guidelines, assuring that patients are 50% or more service connected, OEF/OIF, or appointments for a service connected condition are scheduled within 30 days of the desired appointment date specified by the patient or clinician, or added to the Electronic Wait List (EWL) if no appointments are available.
  • Communication with Service Chief is vital to alert them of unavailability to schedule within 30 days.
  • Uses VistA Scheduling Package to schedule all outpatient clinic appointments.
  • Monitors the use of Computerized Patient Record System (CPRS).
  • Uses computers to perform a wide variety of record keeping, correspondence, and tracking operations to include inputting, deleting, retrieving, manipulating and correcting information in databases or automated records.
  • Tracks and trends issues related to program effectiveness and implementation; participates in performance improvement activities related to the program quality improvement process; and offers advice to program staff.
  • Coordinates patient appointments through a computerized patient records system; explains necessary test preparations to patients; and records information such as date, type of exam, and procedures required on appointment cards.
  • Receives and triages consults, schedules initial and follow up appointments and tracks consults for serviced disciplines.
  • Coordinates appointments for patients with other medical services.
  • Processes all aspects of patient movement for outpatient appointments.
  • Ensures that consults are acted upon within seven days.
  • Runs consult lists weekly to ensure compliance.
  • Cancels and reschedules clinics when indicated.
  • Reviews daily schedules and enters no-shows into the computer.
  • Monitors 'Reminder Clinics' for the work area.
  • Determines eligibility for beneficiary travel and processes claims, preparing vouchers and advising veterans of the eligibility with regard to travel benefits.
  • Verifies insurance, enters information from veterans for annual financial assessments (Means Tests and Pharmacy Co-pay Tests) into the system.
  • Makes every effort to resolve patient complaints and concerns.
  • Any unresolved complaints are referred to the immediate supervisor or service partner for resolution.
  • Receives and relays incoming an outgoing telephone, intercom and electronic messages, receives and directs patients and visitors.
  • Prepares, consolidates, submits, and maintains time/attendance records in accordance with established procedures for the department.
  • Performs other directly related duties as assigned.

Education

High School Diploma -

Midland Trail High School
Hico, WV
01-1984

Skills

  • Travel management
  • Concur system
  • Policy writing
  • Data analysis
  • Process improvement
  • Program coordination
  • Cross-functional collaboration
  • Record keeping
  • Attention to detail
  • Problem solving
  • Effective communication
  • Study work problems
  • Financial analysis
  • Multitasking Abilities
  • Analyze data
  • Organizational management
  • Employee training
  • Time management abilities
  • Problem-solving
  • Train staff
  • Adaptability and flexibility
  • Performance metrics
  • Teamwork
  • Goal setting
  • Multitasking capacity

Affiliations

  • Department Purchase Card Holder
  • Logistics Chief for National Incident Management Team
  • Certified Timekeeper

Timeline

Program Analyst

USDA, Administrative Service Center
11.2024 - Current

Program Assistant

USDA, FiOPS, VS, Administrative Service Center (ASC)
03.2024 - 11.2024

Program Assistant

USDA, FiOPS, VS, District 1
12.2014 - 03.2024

Health Systems Assistant (OA)

US Army Medical Command USA MEDDAC-OFC CO MACH
12.2012 - 12.2014

Time and Leave Clerk

VA Medical Center
11.2012 - 12.2012

Medical Support Assistant

VA Medical Center
04.2012 - 11.2012

High School Diploma -

Midland Trail High School

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