Anna Montenegro
High Point,NC
Summary
Dynamic professional with a proven track record in sales strategy and inventory management. Known for effective communication and conflict resolution skills, contributing to streamlined operations and enhanced customer engagement.
Overview
13
13
years of professional experience
2001
2001
years of post-secondary education
Work History
Assistant Store Manager
Blockbuster Video
Vinton, VA
01.2008 - 11.2010
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service protocols and store policies.
- Oversaw inventory management, ensuring stock levels met customer demand.
- Monitored cash register operations and maintained accurate financial records.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Head Sales Representative
Millbrook Distribution Industries
Deer Park, Ny
07.2000 - 01.2008
- Coordinated with logistics teams to ensure timely deliveries and inventory management.
- Collaborated with marketing teams to align promotions with sales goals.
- Developed and implemented sales strategies to maximize profits.
- Collaborated with other departments to ensure successful implementation of new products or services.
- Participated in trade shows and other events to promote company products and services.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Office Assistant and Dispatcher
Brookhaven Highway Department
Brookhaven, New York
01.1999 - 04.2000
- Managed office communications and correspondence for the highway department.
- Supported public inquiries by providing information about department services.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Provided real-time updates on road conditions and incidents to drivers.
- Oversaw scheduling of maintenance and repair tasks for highway systems.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Received and dispatched calls for emergency services.
Warehouse Employee
Symbols Technology
Holbrook, New York
07.1997 - 12.1999
- Operated forklifts to transport materials safely throughout the warehouse.
- Managed inventory by receiving and organizing incoming shipments efficiently.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Followed safety protocols consistently to minimize risks in the warehouse environment.
- Picked, packed, and shipped customer orders accurately while meeting all deadlines.
- Received deliveries, scanned packages, and updated orders in internal database.
- Prepared inventory for shipment by attaching tags and labels.
- Loaded outgoing freight onto trailers or containers for transportation.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets. By 6u
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Performed regular cycle counts to maintain accurate inventory levels at all times.
- Picked and prepared numerous dhhaily shipments in controlled atmosphere warehouse environment.³eeeee⅗7yy
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
- Assisted team members with loading and unloading goods for shipping and receiving.
- Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
- Generated warehouse shipping documents, packing lists and invoices.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
Mail Sorter- seasonal position
Internal Revenue Service, IRS
Holbrook, New York
03.1998 - 08.1998
- Sorted incoming mail by size and type for efficient processing.
- Maintained cleanliness and organization of sorting area.
- Collaborated with team members to streamline workflows effectively.
- Sorted incoming mail for distribution to staff, departments and external customers.
- Maintained confidentiality of sensitive material handled during job duties.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
Education
Certification On Forklifts And Carosels -
11.1998 - 11.1999
Skills
- Cash handling
- Inventory management
- Sales strategy
- Conflict resolution
- Communication skills
- Budgeting and cost control
- Inventory control
- Store opening and closing
- Team management
- Problem solving
- Customer service and engagement
- Customer service
- Stock management
- Dispatch emergency calls and routine maintenance
- Very easy to talk too, giving customers a sense of ease and calm that make me a Customer favorite
References
References available upon request.
Timeline
Assistant Store Manager - Blockbuster Video
01.2008 - 11.2010
Head Sales Representative - Millbrook Distribution Industries
07.2000 - 01.2008
Office Assistant and Dispatcher - Brookhaven Highway Department
01.1999 - 04.2000
Symbol Technologies - Certification On Forklifts And Carosels,
11.1998 - 11.1999
Mail Sorter- seasonal position - Internal Revenue Service, IRS
03.1998 - 08.1998
Warehouse Employee - Symbols Technology
07.1997 - 12.1999
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