Anna Montgomery
Haltom City,United States
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Focused on maintaining high levels of accuracy and productivity as well as achieving branch goals.
Overview
9
9
years of professional experience
Work History
Retail Banker
Woodforest National Bank
Fort Worh, TX
02.2022 - 07.2024
- Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
- Supported and managed promotional activities to increase bank exposure and reputation in local community.
- Reported any operational issues or system problems that occurred during shift promptly.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Cross-sold additional bank products when applicable to meet customer needs.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Tracked sales goals set by the branch manager and implemented plans accordingly.
Assistant Manager
Chipotle
Southlake, TX
06.2019 - 11.2021
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Oversaw team development according to industry service standards to further customer loyalty.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Prep Cook
Modern Market Eatery
Southlake, TX
01.2018 - 01.2019
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Helped train and develop new talent.
- Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Maintained clean and orderly kitchen with regular attention to checklists.
- Operated kitchen tools safely and used great knife skills to quickly prepare ingredients.
Server
54th Street Restaurant & Drafthouse
Irving, TX
12.2015 - 11.2017
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Implemented sanitary food handling, holding and service protocols.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
Education
High School Diploma -
Premier
Irving, TX05.2014
Some College (No Degree) - Literary Arts
North Lake College
Irving, TXSkills
- Product and service knowledge
- Closing and contract negotiations
- Customer rapport
- Staff training and development
- Business development understanding
- Time Management
- Strategic Planning
- Consumer Banking
- Commercial Banking
- Problem Resolution
Timeline
Retail Banker
Woodforest National Bank
02.2022 - 07.2024
Assistant Manager
Chipotle
06.2019 - 11.2021
Prep Cook
Modern Market Eatery
01.2018 - 01.2019
Server
54th Street Restaurant & Drafthouse
12.2015 - 11.2017
High School Diploma -
Premier
Some College (No Degree) - Literary Arts
North Lake College