Summary
Overview
Work History
Education
Skills
Timeline
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Anna Mooney

15266 W. Evans Dr. Surprise,AZ

Summary

Dynamic and results-oriented professional with a proven track record at Buffalo Wild Wings and as a Private Nanny, excelling in customer service expertise and organizational skills. Mastered effective communication and quick decision-making, enhancing customer satisfaction and streamlining operations. Demonstrates ability to uplift team dynamics and foster environments for growth, showcasing a blend of hard and soft skills.

Overview

4
4
years of professional experience

Work History

Hostess, Cashier and Server

Buffalo Wild Wings
Surprise, AZ
02.2022 - Current
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
  • Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
  • Communicated with servers about new tables, changes in food availability, and customer comments.
  • Operated cash register or POS system to receive payment by cash and credit card.
  • Delivered a high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Private Nanny

Cyndie Stepp
Litchfield Park, AZ
05.2021 - Current
  • Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
  • Prepared nutritious meals, cleaned laundry, and sanitized play areas.
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Regulated children's schedules to balance rest, learning and play.
  • Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
  • Enforced disciplinary limits to create a structured environment conducive to learning.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Observed indoor and outdoor playtime by guiding activities while watching for dangers.
  • Cleaned and tidied the living room and kitchen after activities to maintain safe spaces.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.

Education

General

Shadow Ridge High School
Surprise, AZ
05.2023

Some College (No Degree) -

Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ

Skills

  • Social integration
  • Effective customer upselling
  • Customer service expertise
  • Light housekeeping
  • Trace and solve problems
  • Effective communicator
  • Quick decision-making
  • Organizational skills

Timeline

Hostess, Cashier and Server

Buffalo Wild Wings
02.2022 - Current

Private Nanny

Cyndie Stepp
05.2021 - Current

General

Shadow Ridge High School

Some College (No Degree) -

Maricopa Community Colleges, Estrella Mountain Community College

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Anna Mooney