Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Mooney

Freeport

Summary

Dynamic professional with extensive experience in customer service and relationship building, notably at BMW of FT. Walton Beach. Proven ability in complaint resolution and drawer balancing, ensuring accurate transactions. Recognized for enhancing customer satisfaction and streamlining operations, contributing to a positive and efficient service environment.

Overview

6
6
years of professional experience

Work History

Cashier

Super Sation 5
04.2023 - Current
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Receptionist

BMW of FT. Walton Beach
10.2022 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled cash transactions and maintained sales and payments records accurately.

Leasing Consultant

Thrive Apartments
03.2020 - 09.2022
  • Greeted clients, showed apartments, and prepared leases.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Responded to requests and scheduled appointments for property showings.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Planned special events such as lotteries, dedications and project tours.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Coordinated appointments to show marketed properties.

Education

High School Diploma -

Rocky Bayou Christian School
Niceville, FL

Skills

  • Drawer balancing
  • Product restocking
  • Returns processing
  • Checkout monitoring
  • Complaint resolution
  • Relationship building
  • Product knowledge
  • Property tours and inspections
  • Scheduling
  • Time management
  • Front desk operations
  • Promotional planning
  • Customer research
  • Media relations
  • Social media management

Timeline

Cashier

Super Sation 5
04.2023 - Current

Receptionist

BMW of FT. Walton Beach
10.2022 - 04.2023

Leasing Consultant

Thrive Apartments
03.2020 - 09.2022

High School Diploma -

Rocky Bayou Christian School

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