Anna Juliano
Rockford,IL
Summary
Customer-oriented store manager offering over a decade of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Building and maintains strong relationships with customer, employees, and stakeholders. consistently meeting or exceeding sales and profit targets. always Going above and beyond to show the skills i have to offer.
Overview
15
15
years of professional experience
Work History
Store Manager
Save A Lot
Rockford, IL
03.2016 - Current
- Created weekly work schedules for store personnel.
- Developed relationships with suppliers to negotiate better prices.
- Established customer service standards and monitored staff compliance.
- Updated POS system with new products and promotional offers.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Prepared monthly reports on sales figures, expenses, profits.
- Resolved customer complaints in a timely manner.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Assistant Store Manager
Family Dollar
Rockford, IL
05.2009 - 02.2016
- Supervised cash handling processes to ensure accuracy of transactions.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Maintained a safe working environment by enforcing safety regulations.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Education
High School Diploma -
East High School
Rockford, IL06-1999
Skills
- Store operations oversight
- Team Development
- Promotional planning
- Revenue Generation
- Customer Service Management
- Shift Scheduling
- Merchandising
- controlling shrink
- documenting policies, procedures
- completing administrating paperwork as required
- meet or exceed division standards
- providing costumers with a pleasant shopping experience
Timeline
Store Manager
Save A Lot
03.2016 - Current
Assistant Store Manager
Family Dollar
05.2009 - 02.2016
High School Diploma -
East High School