Summary
Overview
Work History
Education
Skills
Timeline
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Anna Mortenson

Custer,SD

Summary

Results-driven Administrative Coordinator with 20+ years in healthcare, targeting the role of Ambulatory Director at Monument Health Custer Primary Care. Demonstrated expertise in strategic planning, regulatory compliance, and patient care coordination, contributing to high productivity and operational efficiency. Proficient in team leadership and problem-solving, ensuring exceptional service delivery and seamless operations in dynamic environments.

Overview

20
20
years of professional experience

Work History

Residency Coordinator

Monument Health
Rapid City, SD
01.2022 - Current
  • Member of the Monument Health Family Medicine Residency Faculty Committee, and actively participates in the evaluation of resident physicians, curricular design, clinical services, department operations, and corporate compliance.
  • Coordinates recruitment, orientation, and scheduling of medical students to the residency program, including initial screening of candidates according to approved criteria and guidelines; active participation in Family Medicine Residency recruitment fairs; development of a master recruitment plan in compliance with established guidelines; functioning as the program's liaison with hospital, university, and regulatory agencies related to recruitment; site visits and interview day arrangements (including effective use of the WebEx virtual interview platform); development of recruitment materials (website, videos, PowerPoint presentations, giveaways, etc.).
  • Adept at building relationships with candidates and ensuring a seamless onboarding experience. Committed to identifying top talent and contributing to the growth and success of the organization.
  • Develops and implements policies and procedures to ensure the smooth operation of the program.
  • Conducts regular meetings with program directors and residents to address concerns, provide support, and ensure program compliance.
  • Assists in the development and implementation of quality improvement initiatives to enhance the program and Rapid City Hospital.
  • Coordinates special events and activities, including residency graduation, resident physician orientation, onboarding, travel, and relocation.
  • Coordinates and manages accreditation activities, reporting and site visits, facilities management, budgeting, and training.
  • Responsible for setting up all clinical rotations for Family Medicine resident physicians in compliance with accredited training standards, including the identification of attending physicians; securing required contracts and affiliation agreements; arranging housing for resident physicians' out-of-town educational experiences; working with residents and state medical boards to obtain any required licenses; conducting annual rotation credit audits; completing Medicare documents and agreements required for the RCH Medicare Cost Report; managing the New Innovations residency training software system to track all activities and generate evaluations; and maintaining permanent records for all educational activities.
  • Provides assistance to the Program Director and other members of the FMR Faculty team for accreditation activities, reporting, and site visits; budgeting; and facilities management.
  • Co-chairs the Family Medicine Residency Wellness Committee to provide oversight and active involvement in developing programs and practices to enhance Resident Physician morale, well-being, and safe educational environment as required by the ACGME and Residency Review Committee for Family Medicine.
  • Oversees multiple schedules for resident physicians, coordinating call schedules with chief residents and faculty while ensuring compliance with duty-hour regulations.
  • Manages medical students on rotation with the residency, including scheduling of all clinical activities in the hospital and FMR clinic, evaluations, arrangement of housing, securing required contracts or affiliation agreements, computer and security access, completing required notifications to other departments and staff, and reporting of activities to the RCH Graduate Medical Education Committee.

Medical Staff Coordinator

Monument Health Rapid City Hospital
Rapid City, SD
11.2020 - 12.2021
  • Coordinated, completed and provided supervision for the primary operational functions of Medical Staff Services including credentialing, privileging, proctorship and orientation.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Served as a resource for the Chief of Staff, Department Chairs, Medical Staff and others.
  • Applied knowledge and regulatory/accreditation standards to maintain Medical Staff and Hospital compliance.

Office Manager

Clem Investments (self-employed)
Rapid City, SD
01.2016 - 06.2020
  • Managed administrative and executive support tasks in an investment advisory office.
  • Specialize in addressing business issues with creative approaches.
  • Implemented strategic system enhancements to boost operational efficiency.
  • Established strong connections with diverse individuals.

Managed Care Coordinator

Regional Health, Inc
Rapid City, SD
05.2014 - 01.2016
  • Developed and maintained relationships with all managed care plans with which the health system contracts, and those that represent potential opportunities.
  • Resolved claim issues efficiently to maintain high-quality customer service.
  • Coordinated and analyzed contract modeling results for management, enhancing the accuracy of contract models.
  • Provided effective communication to employees that supports integrated initiatives in a comprehensive manner.
  • Ensured that providers are educated and compliant with all terms and conditions of the contract.
  • Coordinated with Revenue Cycle team resources to verify compliance with contract provisions related to claim filing.

Operations Account Specialist

First Administrators, Inc.
Rapid City, SD
08.2010 - 04.2014
  • Enhanced operations by collaborating with clients and partners.
  • Delivered exceptional service and attentiveness to customers directly or via phone.
  • Supported department by aiding with special assignments.
  • Evaluated, investigated, and addressed formal written appeals.
  • Acknowledged by leadership for outstanding customer service.

Front Office Manager/Insurance Specialist

The Endoscopy Center
Rapid City, SD
05.2005 - 05.2010
  • Delivered exceptional customer service to patients, insurance carriers, and vendors at a high-volume ambulatory surgery center.
  • Filed insurance claims, posted insurance payments, worked on insurance denials, and filed insurance appeals.
  • Maximized reimbursement by ensuring accurate coding and conducting regular quality audits, by comparing selected codes to the chart documentation.
  • Provided ongoing training to office staff.

Education

Some College (No Degree) - General Studies

South Dakota State University
Brookings, SD

Some College (No Degree) - Elementary Education

Coastal Carolina College

Skills

  • Customer Service Excellence
  • Precision in Task Execution
  • Strategic Decision Making
  • Data Analysis Expertise
  • Collaborative Teamwork
  • Clear and Concise Communication Abilities
  • Project Timeline Management
  • Microsoft Office Suite
  • Collaborative Relationship Development
  • Staff Integration Process

Timeline

Residency Coordinator

Monument Health
01.2022 - Current

Medical Staff Coordinator

Monument Health Rapid City Hospital
11.2020 - 12.2021

Office Manager

Clem Investments (self-employed)
01.2016 - 06.2020

Managed Care Coordinator

Regional Health, Inc
05.2014 - 01.2016

Operations Account Specialist

First Administrators, Inc.
08.2010 - 04.2014

Front Office Manager/Insurance Specialist

The Endoscopy Center
05.2005 - 05.2010

Some College (No Degree) - General Studies

South Dakota State University

Some College (No Degree) - Elementary Education

Coastal Carolina College

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Anna Mortenson