Hi, I’m
Anna Mosca
Dinning Director
Saint Augustine,FL
Summary
Dynamic and results-driven customer service director with over 10 years of experience in the food and
beverage industry. Demonstrated ability to inspire and lead teams to achieve excellence in customer
service and satisfaction. Skilled in staff training, scheduling, budgeting, and recruitment, with a track
record of optimizing operations and driving business growth. Exceptional organizational, analytical, and
problem-solving abilities. Seeking to leverage expertise and pursue new career opportunities in a
forward-thinking organization that values innovation, integrity, and a strong work ethic.
Overview
10
years of professional experience
2
Certification
Work History
Dining Serviceswestminster, florida
Assistant Director
04.2022 - 06.2023
Job overview
- Assume responsibilities of Dining Director as the position has been vacant
- Mentored new employees on industry practices and business operations.
- Monitored team compliance with safety and health guidelines.
- Directed special projects and daily operations.
- Cultivated and maintained relationships to promote positive work culture.
- Managed schedules by completing work accurately and on time.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Generated reports to review data and issue corrective actions for improvements.
- Oversaw recordkeeping and reporting efforts to satisfy document processing guidelines.
- Developed department performance goals and methods for achieving milestones.
- Established budgets and tracked expenses to drive operational efficiency.
- Evaluated key business metrics and recommended adjustments to policies and procedures.
- Oversaw purchasing and inventory to retain physical assets.
- Oversee independent dining, skilled, assisted, and rapid recovery units, total of 5 dining venues
- Increased catering revenue by $25k YTD
- Ensure budget is met and monitored, monthly average of $60k
- Reduced expenses by over 100k YTD
Loxahatchee Club
Dining Services Manager
12.2021 - 03.2022
Job overview
- Develop, train, and recruit for a department of over 50 team members
- Manage multiple dining venues on campus; 2 cafes, 1 formal dining, 1 fine dining, and banquet area, and bar
- Set up, execute, and break down private events ranging from 50 to 200 people
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Manage the dining club app to ensure menus and event communication is up to date, presentable, and fits our brand
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
- Adhered to and enforced health and safety standards regarding food preparation, serving and storage.
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
morselife healthcare
Assistant Dining Manager
11.2019 - 11.2021
Job overview
- Recruit, hire, train, schedule, and coach over 50 associates daily
- Responsible for the overall front of the house operations within four on-site dining venues, serving an average of 320 residents 3 meals per day
- Establish standards of guidelines and best practices for personnel performance and customer service
- Conduct weekly and monthly trainings with all dining staff to ensure standards are met
- Review work procedures and operational opportunities to determine ways to improve service, performance, and safety
- Work with executive chef to determine menus, resident favorites and plan for special events
- Support all catering events including but not limited to event set up, execution, and breakdown
Assistant dining manager
10.2018 - 09.2019
Job overview
- Lead a staff of 25+ associates daily
- Responsible for the overall front of the house operations within three on-site dining venues, serving an average of 200 residents 3 meals per day
- Monitored an average of $85,000 monthly budget
- Records number of goods sold, determine which items were more profitable and unpopular and created diagrams and monthly reports for department records that assisted with department charges and reconciliations
- Process invoices for all of dining services daily and enter into a spend down spreadsheet
- Created a cross-training program ensuring front of house associates were able to perform confidently and effectively in all positions
- Eliminated over time by 80% through redesigning schedule format, duties, and nonproductive time
- Assess staffing needs, recruit, train and focus on associate retention
- Banquets and events coordinator | north florida retirement village
Executive Director, Dining Director and Marketing Director
05.2017 - 09.2018
Job overview
- Coordinated all activities and events in all venues on campus which consisted of over 700 residents and 125 dining services associates and over 300 associates at the community
- Ensure all departments were aware of responsibilities and expectations especially during VIP events
- Organized logistics of event preparation, including location, design, venue décor, and program implementation
- Formulated annual budget for catering and events and tracked revenue through the use of CaterTrax catering software
- Supported the marketing team with new and prospective residents through special events or special dining reservations
- Maintained community event calendar and Log-of-Events schedule by coordinating with the Activities Assistant for The Village residents scheduled events
- Assisted Human Resources in department recruiting of staff for all dining venues
- Data entry and invoice processing utilizing invoice software
- Administration and clerical duties as assigned by the
Dining
Services Supervisor
02.2014 - 05.2017
Job overview
- Conduct performance review and ensure a positive and enjoyable dining experience
- Re-branded “Bistro 209” which operated three days a week serving an average of 45 residents daily with an average ticket price of $25
- The newly renovated “Seasons” now operates 5 days a week averaging 70 residents each night with an average ticket price of $35
- Exceeded revenue target by 50k in 2016 by creating promotions that increased resident extra charge, guest meals, associate meals and spirits sales
- Lead a supervised staff of 30+ associates on a daily basis in our Tower Club dining venue that had 3 different dining areas: Seasons, Tower Club Café, and our bar, The Back 9
- Introduced new cocktails and trained bar staff to have knowledge of mixology and understanding of different spirits and wine
Education
florida international university
interdisciplinary from natural sciences
05.2022
Santa fe college
Associates of science from criminal justice
05.2019
Florida SafeStaff Certification
Florida Department of Health Alcohol Awareness Training
Skills
- Budget Development
- Work Planning and Prioritization
- Resources Allocation
- Coaching and Mentoring
- Problem-Solving
- Performance Evaluations
- Reporting and Documentation
- Excellent communication and interpersonal skills
- Staff Scheduling
- Goal Setting
- Database Coordination
- Project Management
- Scheduling and Coordinating
- Complex Problem Solving
- Team Leadership
- Cost Control
- Administration and Reporting
- Revenue Forecasting
- Budget Management
- Sincere passion for working with elders
- Proficient in all Microsoft Office programs
- Data entry and budgeting skills
- Staff recruitment and onboarding
- (Professional Working Proficiency)
- Knowledge of Ultipro Software
- Strong Organizational Skills
- Creative and strategic thinker followed by strong marketing and sales-oriented skills
Certification
- Florida Department of Health Alcohol Awareness Training
- Florida SafeStaff Certification
Timeline
Assistant Director
Dining Services
04.2022 - 06.2023
Dining Services Manager
Loxahatchee Club
12.2021 - 03.2022
Assistant Dining Manager
morselife healthcare
11.2019 - 11.2021
Assistant dining manager
10.2018 - 09.2019
Executive Director, Dining Director and Marketing Director
05.2017 - 09.2018
Services Supervisor
Dining
02.2014 - 05.2017
florida international university
interdisciplinary from natural sciences
Santa fe college
Associates of science from criminal justice
Florida SafeStaff Certification
Florida Department of Health Alcohol Awareness Training