Anna Murray
Wright City,MO
Summary
Personable and organized professional with keen ability to manage high-volume operations and deliver excellent customer service. Possesses deep understanding of food safety regulations and inventory management, coupled with strong skills in team leadership and vendor relations. Aims to enhance store profitability and customer satisfaction through efficient operations and exceptional service standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Deli Manager
Pilot Flying J Travel Center
04.2024 - Current
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Increased deli sales by implementing innovative merchandising and promotional strategies resulting in, about 25% increase over previous year.
General Manager
McDonald's
11.2023 - 04.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
Director of Hospitality
Chick-Fil-A
12.2022 - 11.2023
- Manages the overall operations of the restaurant
- Develop a strong team to provide excellent customer service and build restaurant sales and profit while ensuring policies and procedures are followed.
- Identifies and develops internal candidates for management and Team Leader positions.
- Led a team of professionals in delivering exceptional guest experiences and maintaining high-quality standards.
- Developed and executed strategic plans to drive revenue growth in the hospitality sector.
- Fostered a culture of continuous improvement by encouraging feedback from guests as well as employees.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ01.2024
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ01.2021
Skills
- Customer service
- Employee supervision
- Task delegation
- Inventory management
- Food safety compliance
- Staff training
- Ordering supplies
- Inventory control
- Hiring and onboarding
Accomplishments
- Increased sales and gross profit by about 25% in less than 6 months.
- Broken sales records consistently each week at current and previous employers.
Certification
- Human Resource Management
- Serve Safe (Exp. 2027-04-11)
Timeline
Deli Manager
Pilot Flying J Travel Center
04.2024 - Current
General Manager
McDonald's
11.2023 - 04.2024
Director of Hospitality
Chick-Fil-A
12.2022 - 11.2023
Bachelor of Science - Business
University of Phoenix
Associate of Arts - Business Management
University of Phoenix
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