Summary
Overview
Work History
Education
Skills
Timeline
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Anna Naber

Sioux Falls,SD

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. In my time as a restaurant general manager I helped grow the business and drive sales, attended many training such as high impact coaching and leading a restaurant as well as conflict resolution training.

Overview

14
14
years of professional experience

Work History

Team Leader

Walmart
Sioux Falls, South Dakota
09.2017 - Current
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of 12 members while providing exceptional customer service.

Server

Perkins Family Restaurant
Sidney, Nebraska
09.2016 - 09.2017
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.

Courtesy Clerk

Kwik Stop
Imperial, Nebraska
03.2016 - 09.2016
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.

General Manager

Pizza Hut
Sidney, NE
08.2008 - 03.2016
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Developed effective business plans to align strategic decisions with long-term objectives.

Education

High School Diploma -

Omaha North Magnet High School
Omaha, NE

Skills

  • Coaching and Mentoring
  • SOP Adherence
  • Shift Scheduling
  • Cash Register Operations
  • Attention to Detail
  • Analytical Thinking
  • PPE Compliance
  • Onboarding and Orientation
  • Evaluating Employee Work
  • Issue Resolution
  • Giving Constructive Feedback
  • Continuous Professional Improvement
  • Staff Training
  • Collaborative Environments
  • Teamwork and Collaboration
  • Overseeing Daily Activities
  • Verbal and Written Communication

Timeline

Team Leader

Walmart
09.2017 - Current

Server

Perkins Family Restaurant
09.2016 - 09.2017

Courtesy Clerk

Kwik Stop
03.2016 - 09.2016

General Manager

Pizza Hut
08.2008 - 03.2016

High School Diploma -

Omaha North Magnet High School

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Anna Naber