Anna Napolitano
Orting,Washington
Summary
To seek and maintain part time or full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Registered Dental Assistant
Graham Family Dentistry
04.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
Administrative Dental Assistant
Parkland Pacific Dental
08.2018 - 12.2021
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Participated in ongoing training workshops or seminars to stay updated on industry trends and best practices in dental administration management.
Lead Registered Dental Assistant
Rainier Dental Group
04.2016 - 08.2018
- Coordinated team schedules to maximize productivity while maintaining a positive work-life balance for staff members.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Managed inventory of dental supplies, reducing costs by optimizing order frequency and amounts.
- Trained new dental assistants, providing guidance on best practices and ensuring high-quality patient care.
- Streamlined appointment scheduling for better time management and increased daily patient capacity.
- Conducted regular equipment maintenance checks to ensure proper function and longevity of tools.
- Assisted in complex dental procedures, resulting in successful treatments and reduced recovery times.
Registered Dental Administration Assistant
Mark David DDS
04.2013 - 03.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Ensured smooth operations within the office environment, troubleshooting technical issues with equipment as necessary to prevent disruptions in daily activities.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- New employee training, OSHA review and MSDS updates.
- 4 handed chair side dentistry assisting dentist and hygienists.
Education
General - Dental Assisting
PMI
Seattle WA06.2009
Skills
- Multitasking Competence
- Time Management Capabilities
- Electronic Charting
- Oral hygiene education
- Patient Records Management
- Appointment scheduling efficiency
- Dental software fluency
- Dental office administration
Timeline
Registered Dental Assistant
Graham Family Dentistry
04.2022 - Current
Administrative Dental Assistant
Parkland Pacific Dental
08.2018 - 12.2021
Lead Registered Dental Assistant
Rainier Dental Group
04.2016 - 08.2018
Registered Dental Administration Assistant
Mark David DDS
04.2013 - 03.2016
General - Dental Assisting
PMI