Anna Navarrete
Winter Park,FL
Summary
Proven to enhance customer satisfaction and streamline workflow, I leveraged training and telephone etiquette skills at Tijuana Flats and other establishments. Specializing in efficient, high-quality service, I adeptly managed high-volume periods, significantly improving guest rapport and operational efficiency without compromising service quality. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
Work History
Production Assistant
Cardboard Treasures
06.2023 - Current
- Assist on-air talent with studio preparation
- Organize and prepare client orders for shipment
- Managed customer service correspondence
Server
Nagoya Japanese Steakhouse & Sushi
04.2022 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Server
Jade Sushi & New Asian
12.2021 - 03.2022
- Assisted with day-to-day operations, answered phones, and worked efficiently and productively with all team members.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Server
Miller's Ale House
01.2021 - 06.2021
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Cashier/Server
Tijuana Flats
12.2019 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Delivered and set up catering orders to local businesses
- Prepared appetizer, drinks and side orders
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted with onboarding and training of new employees
Education
No Degree - Early Childhood Education
Valencia College
Orlando, FL2027
High School Diploma -
Winter Park High School
Winter Park, FL05.2020
Skills
- Telephone Etiquette
- Punctual and Reliable
- Adaptable
- Workflow Optimization
- Professional Appearance
- Customer Service
Timeline
Production Assistant
Cardboard Treasures
06.2023 - Current
Server
Nagoya Japanese Steakhouse & Sushi
04.2022 - 11.2022
Server
Jade Sushi & New Asian
12.2021 - 03.2022
Server
Miller's Ale House
01.2021 - 06.2021
Cashier/Server
Tijuana Flats
12.2019 - 06.2021
No Degree - Early Childhood Education
Valencia College
High School Diploma -
Winter Park High School
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