Anna Navasartyan
Summary
Dynamic and accomplished healthcare leader with a deep understanding of the intricacies of the healthcare industry. Dedicated to enhancing patient care, optimizing operational efficiency, and fostering organizational growth. Eager to spearhead transformative initiatives within a progressive healthcare organization, driving measurable outcomes and advancing the quality of care
Overview
17
17
years of professional experience
1
1
Certification
Work History
Practice Manager
UC San Diego Health
01.2018 - Current
- Directed and coordinated activities across multi-departmental practices, ensuring delivery of results within budget and defined quality standards
- Spearheaded process improvements initiatives to eliminate waste and enhance revenue generation
- Assisted in strategizing and operational planning for Primary Care and Same Day Clinic services, contributing to improved patient outcomes and operational efficiency
- Provided direct supervision and mentoring to clinical and administrative staff, fostering a culture of collaboration and accountability
- Collaborated closely with the Medical Director in a dyad partnership, leveraging in-depth experience to drive organizational goals
- Expanded Virtual Express footprint, enhancing accessibility and convenience for patients
- Demonstrated proficiency in Daily Engagement System (DES) and LEAN Processes, applying methodologies to streamline operations and improve workflow
- Successfully opened a net new Primary Care clinic, contributing to the organization's growth and service expansion
- Played a key role in expansion projects for Eastlake and Pacific Highlands Ranch, ensuring seamless implementation and operational readiness
- Participated in planning sessions with physicians to expand services for the Occupational Medicine Program, with a focus on integrating mental health services to meet patient needs
- Improved clinic efficiencies through the implementation of flow methodologies, providing training and monitoring sustainment to ensure long-term effectiveness.
- Supervised team of 20 office personnel and 8 clinicians
Laboratory Supervisor
Sharp Rees - Stealy
01.2015 - 01.2019
- Oversaw daily activities of lab personnel, ensuring adherence to organizational quality standards, capital budgets, and annual operations
- Developed and implemented a strategy utilizing Lean Healthcare Methodologies to identify and eliminate errors, resulting in improved efficiency and accuracy
- Set and monitored quality expectations for the control, collection, and interpretation of lab results, ensuring high standards of patient care
- Promoted teamwork and a collaborative culture by assisting staff in performing venipunctures and providing support as needed
- Troubleshot technical issues and implemented solutions to improve technical outcomes, optimizing lab performance
- Executed high-quality department guidelines for ambulatory lab clinics and daily operations, maintaining compliance with regulatory requirements
- Analyzed and recommended selected equipment purchases, monitored maintenance, and service agreements to ensure optimal functionality and cost-effectiveness.
Certified Phlebotomy Technician
Sharp Rees - Stealy
01.2009 - 01.2015
- Key responsibility to train, provide mentorship and guidance to junior phlebotomists while also performing venipuncture on a daily basis
- Acted as a lead Phlebotomist and assisted supervisor in daily operations of the lab
- Presented and implemented new strategies to lab leadership for the prevention of patient discomfort during phlebotomy procedures
- Partnered with physicians and clinical staff to ensure alignment and clear communication of needs
- Provided support and training to new and junior phlebotomists
- Performed venipunctures daily and acted as the prime 'go to' phlebotomist for difficult sticks
- Prepared and processed specimens for testing in a timely and efficient manner.
Front Office Manager
Harmony Medical Group
01.2007 - 01.2009
- Primary responsibility to serve as the face and representative of Harmony Medical Group to all patients and affiliates
- Managed front office staff and clinic operations
- Provided exceptional customer service and representation of Harmony Medical as the key representative of my department
- Coordinated physician schedules to maintain efficient patient flow
- Individualized activity plans for patients to cater to their specific health needs
- Mentored, recruited and trained new and junior team members
- Scheduled and obtained authorizations of numerous patient referral appointments.
Education
BS - Health Management -
Northeastern University
Skills
- Organizational Development
- Strategic Leadership
- Diversity and Inclusion Initiatives
- Resource Allocation
- Policy and procedure development
Certification
UC San Diego Health
Health Leadership Academy
Lean Six Sigma Green Belt
Timeline
Practice Manager
UC San Diego Health
01.2018 - Current
Laboratory Supervisor
Sharp Rees - Stealy
01.2015 - 01.2019
Certified Phlebotomy Technician
Sharp Rees - Stealy
01.2009 - 01.2015
Front Office Manager
Harmony Medical Group
01.2007 - 01.2009
BS - Health Management -
Northeastern University