Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anna Nguyen

Richmond,VA

Summary

Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.


Even though I have spent most of my time in the restaurant industry, I would like to branch out and work in the retail industry. The experience is something I would like to build on and learn what it is like to work outside of the restaurant industry.

Overview

2
2
years of professional experience

Work History

Hostess

Wood And Iron
Richmond, VA
01.2021 - 06.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Documented reservations and communicated changes to guests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.

Hostess

Tasty Crabs
Henrico, VA
03.2019 - 04.2020
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Documented reservations and communicated changes to guests.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Recorded available tables after seating each party using specialized seating software.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Used Clover to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.

Busser

Tasty Crabs
Henrico, VA
08.2018 - 03.2019
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Assisted customers with carry-out service.
  • Assisted wait staff with timely food delivery and guest requests.

Education

Bachelor of Arts - Graphic Design

Virginia Commonwealth University
907 Floyd Ave, Richmond, VA, 23220
05.2025

Skills

  • Table Bussing
  • Multi-Line Telephone Systems
  • To-Go Order Preparation
  • High-Volume Dining
  • Active Listening and Communication
  • Guest Experience Management
  • Front of House Management
  • Reservation Management
  • Guest Greeting and Seating
  • Menu Memorization
  • Check Payment Processing
  • Phone Inquiries
  • Guest Satisfaction
  • Assigning Tables
  • Guest Interaction

Languages

Vietnamese
Native or Bilingual

Timeline

Hostess

Wood And Iron
01.2021 - 06.2021

Hostess

Tasty Crabs
03.2019 - 04.2020

Busser

Tasty Crabs
08.2018 - 03.2019

Bachelor of Arts - Graphic Design

Virginia Commonwealth University

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