Anna Nguyen
Honolulu,HI
Summary
Driven Medical Biller and Coder with a proven track record at Island Healthcare Solutions, showcasing expertise in insurance coding (ICD-9 and CPT) and exceptional interpersonal skills. Excelled in enhancing coding accuracy and patient account management, significantly improving claim submission processes. Demonstrates a strong work ethic and a commitment to HIPAA compliance, contributing to streamlined operations and positive patient outcomes.
Overview
7
7
years of professional experience
Work History
Medical Biller and Coder
Island Healthcare Solutions
03.2020 - 09.2024
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Input data into computer programs and filing systems.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
Sales Associate
Target
11.2017 - 08.2018
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
Cashier/Food Handler
Stir It up
07.2017 - 11.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Cashier
Gymboree
07.2017 - 11.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
Education
Bachelor Arts - Psychology
Southern New Hampshire University
Hooksett, NHCertified Professional Biller And Coder - Biller And Coder
Hawaii Medical College
Honolulu, HI02.2020
Skills
- Claim submission
- Insurance Verification
- HIPAA Compliance
- Patient account management
- Proficiency in Epic
- Medical Billing
- Insurance coding (ICD-9 and CPT)
- Clinical Documentation
- Medical Terminology
- Continuing education
- Document Management
- Medical record security
- Records Management
- Food safety understanding
- Interpersonal Skills Development
- Strong Work Ethic
- Menu Memorization
- Beverage Preparation
- Ordering Procedures
- Cash Handling
- Up-selling
- Food Preparation
- POS Systems
- Opening and closing duties
- Inventory Management
- Point of sale operation
- Excellent math skills
- Exceptional customer service
- Team Player
- Professional Demeanor
- Hospitality service expertise
- FLUENT IN Vietnamese
- Customer Needs Assessment
- Product Sales
- Outgoing Personality
- Retail Store Operations
- Store Opening and Closing
- Relationship Building
- Guest Relations
- Merchandising understanding
- Building rapport
- Goal-Oriented
- POS System Operation
- Product Recommendations
- Problem-solving skills
- Conflict Resolution
- Reliable and punctual
- Flexible Schedule
Timeline
Medical Biller and Coder
Island Healthcare Solutions
03.2020 - 09.2024
Sales Associate
Target
11.2017 - 08.2018
Cashier/Food Handler
Stir It up
07.2017 - 11.2017
Cashier
Gymboree
07.2017 - 11.2017
Bachelor Arts - Psychology
Southern New Hampshire University
Certified Professional Biller And Coder - Biller And Coder
Hawaii Medical College