Anna Nguyen
Katy,TX
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, insurance verification, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient care & communication, appointment coordination, and administrative support.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Mason Park Medical Clinic
08.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified patient insurance, demographic, and health history to keep information current.
- Provided vital Vietnamese translation services throughout the clinic (calls, lab results, check in/out, examinations) for a large Vietnamese demographic
- Helped patients complete necessary medical forms and update documentation in new system
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner by triaging tasks.
- Assisted healthcare providers with administrative tasks such as importing faxed documents, and transcribing phone messages routed to appropriate personnel, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating/communicating effectively with colleagues and supporting team initiatives.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Driver
DoorDash
01.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Nanny
Private families
07.2023 - 08.2024
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
- Built positive and nurturing environments to support child social and emotional growth.
Host
Texas Roadhouse
04.2021 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintain consistent hospitality
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provide friendly guidance throughout the establishment
- Increased restaurant efficiency by maintaining an organized host stand, including menus, silverware, complimentary snacks, and kids toys
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
No Degree - Multidisciplinary Studies St: Nursing
The University of Texas At San Antonio
San Antonio, TX05-2027
High School Diploma -
Morton Ranch High School
Katy, TX05.2022
No Degree - Clinical Rotations Student
Miller Career And Technology Center
Katy, TX05-2022
Skills
- Empathetic patient care, customer service, emotional regulation, and communication skills
- Medical terminology (bilingual)
- Fluent Vietnamese interpretation services easing patient anxiety
- Multitasking under pressure (triage based on urgency of tasks, and use of sharp memory to track progress of encounters)
- HIPAA compliance
- Insurance verification
- Telephone etiquette
- Payment collection (possess a wide understanding of insurance copays, co-insurance, and deductibles, also applies on balances)
Extra-Curricular Activities
Morton Ranch Marching Band, 2018-2022 Morton Ranch Indoor Percussion, 2018-2022 American Sign Language Club, 2019-2022 American Sign Language Honor Society Treasurer, 2019-2020 American Sign Language Honor Society member, 2019-2022 National Honor Society member, 2020-2022 Student Council member, 2021-2022 UTSA Filipino Student Association, 2022-2024 UTSA Pre-Nursing Society, 01/24 - 05/24
Certifications And Skills
American Heart Basic Life Support, 09/21, renewing, Electrocardiogram Technician certification, 12/07/21, 12/07/23, Patient Care Technician certification, 04/27/22, 04/27/24, Trilingual (English-fluent, Vietnamese-fluent, American Sign Language-basic), Customer service and communication skills, Organizational skills, Multitasking skills, Technical skills, Professional and attentive to details
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Medical Receptionist
Mason Park Medical Clinic
08.2024 - Current
Nanny
Private families
07.2023 - 08.2024
Driver
DoorDash
01.2023 - Current
Host
Texas Roadhouse
04.2021 - 01.2022
No Degree - Multidisciplinary Studies St: Nursing
The University of Texas At San Antonio
High School Diploma -
Morton Ranch High School
No Degree - Clinical Rotations Student
Miller Career And Technology Center
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