Anna Nguyen
Summary
Compassionate registered nurse with experience in caring for complex, device-dependent pediatric patients, seeking a Care Coordinator role to support families and optimize outcomes across the continuum of care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Nurse
Texas Children's Hospital - Complex Care Clinic
04.2024 - Current
- Ensures discharge readiness by coordinating supplies, medications, care instructions, follow-up plans, and points of contact for patients and families.
- Conducts comprehensive telephone triage and manages MyChart communications to assess symptoms, provide guidance, and escalate care as needed.
- Collaborates with multidisciplinary team to reduce communication gaps and provide family-centered care for medically complex, device-dependent pediatric patients.
- Holds leadership roles as Backup Vaccine Coordinator, Central Line Champion, and EPIC Super User, supporting quality, safety, and clinic operations.
Registered Nurse
Texas Children's Health Plan
08.2022 - 04.2024
- Conducted telephone triage to assess patient health status and ensure appropriate level of care and timely interventions.
- Balanced roles as Vaccine Coordinator and Care Coordinator while managing primary RN responsibilities, ensuring safe and efficient patient care.
- Managed in-basket communications, including patient results, advice requests, and follow-up call-backs, ensuring timely responses and continuity of care.
- Provided high-quality medical support for patients presenting with sudden, critical changes.
Registered Nurse
Texas Children's Hospital - Neurology/Neurosurgery
07.2021 - 08.2022
- Educated and empowered families to actively participate in patient care across hospital and home settings.
- Implemented the nursing process to ensure safe care and enhance patient outcomes.
- Collaborated with interdisciplinary teams to ensure safe, coordinated, and efficient patient care.
- Prioritized and responded promptly to prevent delays in patient care.
Front Office Specialist
Texas Children's Urgent Care
Houston, TX
09.2018 - 07.2021
- Collaborated with nurses, providers, and medical assistants to deliver high-quality patient care.
- Assessed and screened patients to identify health risks and ensure safety and well-being.
- Accurately verified and entered patient demographics and billing information into electronic charts.
- Maintained patient confidentiality in accordance with company policies and HIPAA regulations.
Education
Bachelor of Science - Nursing
University of Texas - Cizik School of Nursing
Houston, TX05.2021
BBA - Business Management
University of Houston
Houston, TX12.2016
Skills
- Patient Advocacy
- Patient and Family Education
- Teamwork and Dependability
- Bilingual in English and Vietnamese
- EPIC
- Docusign
Certification
BLS
Timeline
Registered Nurse
Texas Children's Hospital - Complex Care Clinic
04.2024 - Current
Registered Nurse
Texas Children's Health Plan
08.2022 - 04.2024
Registered Nurse
Texas Children's Hospital - Neurology/Neurosurgery
07.2021 - 08.2022
Front Office Specialist
Texas Children's Urgent Care
09.2018 - 07.2021
Bachelor of Science - Nursing
University of Texas - Cizik School of Nursing
BBA - Business Management
University of Houston