ANNA NICHOLS
IL
Summary
Experienced Administrative Assistant with nearly 2 years of experience in managing residential properties. Skilled in effectively communicating, resolving problems, and adapting to changing circumstances. A strong problem-solver with excellent communication skills, able to handle various administrative tasks with ease.
Overview
7
7
years of professional experience
Work History
Leasing Agent/Property Manager
Arthur's of Old Town
Chicago, IL
06.2022 - Current
- Coordinated and oversaw all building maintenance activities associated with operations of 89 unit residency
- Communicated with 120+ tenants on a regular basis, resolving tenant complaints and maintenance requests
- Monitored Appfolio accounts receivable report, ensuring no late rent
- Issued tenant invoices for late payments/fees
- Collected rental payments, utility fees, and other miscellaneous tenant expenses totaling in about $250,000/month
- Drafted and executed leases and onboarded to Appfolio Property Management software
- Re-organized previous maintenance scheduling system to ensure prompt attention to work-orders, completing nearly all tickets on time
- Re-designed company website to ensure user friendliness to brokers and prospective tenants
- Marketed tenant monthly fitness center membership and increased members by 60%, leading to an additional $300 in monthly revenue.
Front Office Lead/Insurance Specialist
Dr. Kevin M Landers, Advanced Cosmetic and Implant Dentistry
Chicago, IL
04.2021 - 07.2022
- Mastered the use of Softdent Dental Software to schedule and manage patient appointments, record patient medical history, update patient records, submit dental claims, and store insurance information
- Authorized and refilled prescriptions for patients
- Provided patients with helpful and necessary pre/post-op instructions and guidelines relevant to dental procedures and surgeries
- Worked with all PPO policies; verified benefits, submitted claims, and pre-authorizations
- Reviewed different insurance policies with patients so they can choose a policy that best suits their needs
- Reviewed different financing options with patients such as Care Credit and Lending USA
- Responsible for sorting and submitting patient photos to Dental Labs across the USA
- Helped the practice with marketing initiatives, such as asking patients for reviews and patient referrals.
Front Desk Administrator/Insurance Specialist
Dr. Robert Davis, Lincoln Way Family Dental
Mokena, IL
05.2019 - 02.2021
- Mastered the use of Open Dental Software to schedule and manage patient appointments, record patient medical history, update patient records, submit dental claims, and store insurance information
- Responded to phone calls, emails, and patients queries in a timely and efficient manner
- Confirmed patients appointments daily and conducted pre screening calls in accordance to COVID-19 recommendations via phone and SMS
- Worked with all PPO insurance policies including Delta Dental, Cigna, Aetna, United Healthcare, Principal and more; verified patients eligibility and benefits, sent out preauthorizations, resolved issues with claims, and negotiated fees
- Worked directly with patients to set up flexible payment plans, answer questions regarding their insurance policy, and breakdown treatment plans so patients were always aware of estimated out of pocket costs
- Sent out statements via mail monthly to patients with past due balances, present explanation of benefits, and conducted calls to those with outstanding collections balances
- Called in prescriptions for patients
- Answer patient questions regarding procedure, and review post-op/pre-op instructions.
Administrative Assistant
Jeffrey Lamorte Salon & Day Spa
Frankfort, IL
06.2017 - 01.2020
- Input client information into booking system accurately and completely to chart sales metrics.
- Addressed return customers by name to develop customer-company relationships.
- Provided information about services, products and prices to customers.
- Performed inventory checks on hair care products, tools and other supplies as needed.
- Worked with management, staff, owner, and suppliers of a busy, high-energy salon to ensure optimal client experience.
- Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation.
- Monitored stock levels of retail items available for purchase by customers.
- Scheduled appointments using salon software system.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
Skills
- Problem solving
- Time management
- Web design
- Social media marketing
- Written/oral communication
- Working knowledge of all Microsoft office products
- Scheduling
- Customer service
- Budgeting
- Accounts Receivables
- Office Management
- Contract Review
- Property Tours
- Leasing and Sales
- Application Processing
- Training and Mentoring
- Contract Negotiation
- CRM Software
- Rent Collection
- Strategic Planning
Timeline
Leasing Agent/Property Manager
Arthur's of Old Town
06.2022 - Current
Front Office Lead/Insurance Specialist
Dr. Kevin M Landers, Advanced Cosmetic and Implant Dentistry
04.2021 - 07.2022
Front Desk Administrator/Insurance Specialist
Dr. Robert Davis, Lincoln Way Family Dental
05.2019 - 02.2021
Administrative Assistant
Jeffrey Lamorte Salon & Day Spa
06.2017 - 01.2020