Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Nickel

Fenton,MO

Summary

High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style. Approached each day and unique challenges with enthusiasm, patience and humor.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Aquatic Specialist

City Of Ballwin
09.2021 - Current
  • Oversaw daily operations of year round indoor pool and seasonal North Pointe Aquatic Center of over 200
    employees from diverse employment areas and backgrounds
  • Procured and inventoried equipment for both facilities including first aid, daily and major maintenance needs, all
    aquatic programs, and special events
  • Trained, hired, and maintained certifications for all lifeguards and swim instructors through teaching Water Safety Instructor classes, lifeguard reviews, and planning monthly in-service trainings for both positions
  • Acted as Manager on Duty for Ballwin Pointe recreation facility during rotating morning, evening, and weekend
    shifts

Waterfront Intern

Pointe O' Pines Camp For Girls
05.2021 - 08.2021
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Assisted in the planning and execution of special events, resulting in increased employee engagement and satisfaction.
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.

Recreation Program Assistant

City Of Warrensburg
10.2019 - 04.2021
  • Enhanced participant satisfaction by planning and implementing diverse recreational programs and activities with the collaboration of team members.
  • Increased community engagement by collaborating with local schools to promote recreational events.
  • Streamlined program registration process, resulting in improved efficiency and reduced wait times for swim lesson participants.
  • Developed strong relationships with participants and their families, fostering a welcoming environment for all
  • Delivered exceptional customer service, addressing concerns and inquiries promptly and professionally, and implemented feedback from participants to continually improve programming quality and relevance.Managed accurate record-keeping for program attendance, budget tracking, and equipment inventory.
  • Provided support during special events, contributing to the success of community-wide celebrations.

Daycare Teacher

Creative Castle Kids Center
02.2019 - 08.2019
  • Increased daycare students' social skills by incorporating group activities and cooperative play into daily routines.
  • Enhanced children's emotional development through empathetic communication and active listening techniques.
  • Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Developed strong relationships with parents through regular communication about their child's progress and needs.

Pool Manager

Midwest Pool Management
05.2014 - 08.2018
  • Enhanced pool safety by conducting regular inspections and maintenance of equipment.
  • Managed staff schedules for optimal coverage during peak times, ensuring efficient operations.
  • Reduced accidents by implementing monthly in-service training programs for lifeguards.
  • Increased customer satisfaction with timely resolution of issues and proactive communication.
  • Developed close relationships with the pool owner and pool users to ensure satisfaction of the facility.

Education

Bachelor of Science - Health Studies

University of Central Missouri
Warrensburg, MO
08.2021

Skills

  • Information Security
  • Account Updating
  • Report Generation
  • Scheduling
  • Data Collection/Entry
  • Complaint Resolution
  • Problem-Solving/Critical Thinking Abilities
  • Customer Service
  • Active Listening
  • Staff Training
  • Collaboration
  • Independent

Certification

  • Certified Pool Operator, Pool and Hot Tub Alliance
  • Water Safety Instructor Trainer, American Red Cross
  • Lifeguard Instructor, American Red Cross
  • CPR/First-Aid/AED Instructor, American Red Cross
  • Water Safety Instructor, American Red Cross
  • Lifeguard, American Red Cross

Timeline

Aquatic Specialist

City Of Ballwin
09.2021 - Current

Waterfront Intern

Pointe O' Pines Camp For Girls
05.2021 - 08.2021

Recreation Program Assistant

City Of Warrensburg
10.2019 - 04.2021

Daycare Teacher

Creative Castle Kids Center
02.2019 - 08.2019

Pool Manager

Midwest Pool Management
05.2014 - 08.2018

Bachelor of Science - Health Studies

University of Central Missouri
Anna Nickel