Anna Nickel
Fenton,MO
Summary
High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style. Approached each day and unique challenges with enthusiasm, patience and humor.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Aquatic Specialist
City Of Ballwin
09.2021 - Current
- Oversaw daily operations of year round indoor pool and seasonal North Pointe Aquatic Center of over 200
employees from diverse employment areas and backgrounds - Procured and inventoried equipment for both facilities including first aid, daily and major maintenance needs, all
aquatic programs, and special events - Trained, hired, and maintained certifications for all lifeguards and swim instructors through teaching Water Safety Instructor classes, lifeguard reviews, and planning monthly in-service trainings for both positions
- Acted as Manager on Duty for Ballwin Pointe recreation facility during rotating morning, evening, and weekend
shifts
Waterfront Intern
Pointe O' Pines Camp For Girls
05.2021 - 08.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Assisted in the planning and execution of special events, resulting in increased employee engagement and satisfaction.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
Recreation Program Assistant
City Of Warrensburg
10.2019 - 04.2021
- Enhanced participant satisfaction by planning and implementing diverse recreational programs and activities with the collaboration of team members.
- Increased community engagement by collaborating with local schools to promote recreational events.
- Streamlined program registration process, resulting in improved efficiency and reduced wait times for swim lesson participants.
- Developed strong relationships with participants and their families, fostering a welcoming environment for all
- Delivered exceptional customer service, addressing concerns and inquiries promptly and professionally, and implemented feedback from participants to continually improve programming quality and relevance.Managed accurate record-keeping for program attendance, budget tracking, and equipment inventory.
- Provided support during special events, contributing to the success of community-wide celebrations.
Daycare Teacher
Creative Castle Kids Center
02.2019 - 08.2019
- Increased daycare students' social skills by incorporating group activities and cooperative play into daily routines.
- Enhanced children's emotional development through empathetic communication and active listening techniques.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child's progress and needs.
Pool Manager
Midwest Pool Management
05.2014 - 08.2018
- Enhanced pool safety by conducting regular inspections and maintenance of equipment.
- Managed staff schedules for optimal coverage during peak times, ensuring efficient operations.
- Reduced accidents by implementing monthly in-service training programs for lifeguards.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
- Developed close relationships with the pool owner and pool users to ensure satisfaction of the facility.
Education
Bachelor of Science - Health Studies
University of Central Missouri
Warrensburg, MO08.2021
Skills
- Information Security
- Account Updating
- Report Generation
- Scheduling
- Data Collection/Entry
- Complaint Resolution
- Problem-Solving/Critical Thinking Abilities
- Customer Service
- Active Listening
- Staff Training
- Collaboration
- Independent
Certification
- Certified Pool Operator, Pool and Hot Tub Alliance
- Water Safety Instructor Trainer, American Red Cross
- Lifeguard Instructor, American Red Cross
- CPR/First-Aid/AED Instructor, American Red Cross
- Water Safety Instructor, American Red Cross
- Lifeguard, American Red Cross
Timeline
Aquatic Specialist
City Of Ballwin
09.2021 - Current
Waterfront Intern
Pointe O' Pines Camp For Girls
05.2021 - 08.2021
Recreation Program Assistant
City Of Warrensburg
10.2019 - 04.2021
Daycare Teacher
Creative Castle Kids Center
02.2019 - 08.2019
Pool Manager
Midwest Pool Management
05.2014 - 08.2018
Bachelor of Science - Health Studies
University of Central Missouri